Learning & Development Manager - Waldorf Astoria Ras Al Khaimah

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Learning & Development Manager for its Waldorf Astoria in Ras Al Khaimah. This role focuses on enhancing team performance through luxury service training and development initiatives, ensuring alignment with brand standards. The ideal candidate will possess strong facilitation skills and a background in luxury hospitality, committed to delivering exceptional guest experiences.

Qualifications

• Strong background in luxury hospitality with experience in training programs.
• Thorough knowledge of modern learning and development tools.
• Ability to assess training needs and measure effectiveness.

Responsibilities

• Support departments in developing functional excellence and leadership capabilities.
• Induct, coach, and mentor new Team Members.
• Prepare annual training plans and maintain training records.

Skills

Communication

Facilitation

Coaching

Interpersonal Skills

Customer Service

Education

Bachelor’s degree in Human Resources, Hospitality Management, or related field

Tools

Microsoft Word

PowerPoint

Job description

Job Description - Learning & Development Manager - Waldorf Astoria Ras Al Khaimah (HOT0BN6Q)

Job Description

Learning & Development Manager - Waldorf Astoria Ras Al Khaimah (

Job Number:

HOT0BN6Q

Work Locations

Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah, 99999

A Learning & Development Manager will act as a change catalyst for cultural and organizational transformation by developing functional excellence among Team Members, with a strong focus on luxury service delivery.

What will I be doing?

As a Learning & Development Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton’s comprehensive training framework to uphold and elevate luxury guest experiences. Specifically, a Learning & Development Manager will perform the following tasks to the highest standards:

1. Support departments in developing cutting-edge functional excellence and leadership capabilities, in alignment with luxury hospitality standards
2. Act as a change catalyst in the cultural and organizational transformation of the Hotel
3. Provide key input on training aspects for all activities and plans of the hotel that reflect the brand’s luxury identity and commitment to exceptional guest experiences
4. Induct, coach, and mentor new Team Members to instill a deep understanding of the brand’s values, service expectations, and luxury guest engagement
5. Facilitate orientation programs, continuous learning sessions, and compliance training that reflect a luxury service approach
6. Collaborate with operational leaders to assess service delivery and provide targeted coaching based on luxury and Forbes service standards
7. Monitor and conduct regular learning and development reviews, identifying opportunities for improvement and upskilling
8. Prepare annual training plans and training calendars for the hotel
9. Collaborate with regional L&D teams and Hilton University platforms to leverage corporate learning resources
10. Maintain precise training records and ensure readiness for internal and external audits, including those related to Forbes standards
11. Champion the hotel’s service culture, embedding luxury and Forbes service standards into all learning interventions to elevate team performance and guest satisfaction
12. Monitor the hotel’s readiness for Forbes audits and develop action plans to address service gaps and elevate standards accordingly

What are we looking for?

A Learning & Development Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Bachelor’s degree in Human Resources, Hospitality Management, or a related field is required
• Strong background in luxury hospitality with proven experience in facilitating training programs aligned with Forbes Travel Guide service standards
• Thorough knowledge of modern learning and development tools and techniques
• Strong understanding of luxury service delivery frameworks, including Forbes Travel Guide standards, and experience in integrating these into training programs
• Exceptional communication, facilitation, and presentation skills, with the ability to engage diverse audiences at all levels
• Excellent people management and interpersonal skills with a natural ability to coach, motivate, and inspire others
• Committed to delivering a high level of customer service, both internally and externally
• Positive, professional attitude and excellent personal presentation that reflects luxury brand standards
• Ability to manage multiple projects and priorities while working under pressure in a dynamic, fast-paced environment
• Ability to assess training needs, analyze gaps, and measure training effectiveness
• Proficiency, at an intermediate level, with computers and programs including Microsoft Word and PowerPoint
• Exceptional presentation skills and strong knowledge of instructional design, adult learning principles, and training delivery methods

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our Team Members are at the heart of it all!