Learning & Development Manager

ENNISMORE; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

ENNISMORE is seeking an Learning & Development Manager to shape and deliver the organization’s learning strategy across departments in the UAE. You will partner with senior leaders to identify development needs, build talent pipelines, and drive engagement while ensuring compliance with regulatory and service standards.

Responsibilities include designing structured learning pathways, facilitating induction and leadership programs, and overseeing Forbes training and luxury service excellence.

Qualifications

• 5–7 years of experience in Learning & Development, HR, or related field with managerial experience.
• Strong expertise in training needs analysis, program design, facilitation and evaluation.

Responsibilities

• Develop and implement annual L&D strategy and training plans.
• Lead induction, technical, behavioral, leadership and service training delivery.
• Oversee Forbes training and compliance initiatives.
• Partner with managers to support performance development and talent programs.
• Ensure training records and UAE Labour Law compliance.

Skills

Leadership

Communication

Facilitation

Coaching

Stakeholder management

Project management

HR analytics

Education

Bachelor's degree in HR/Business/Administration/Organizational Psychology/Hospitality

Professional certification (CIPD, SHRM, ATD)

Tools

LMS

Microsoft Office (Excel, PowerPoint)

HRIS

MS Office

Job description

The Learning amp Development Manager is responsible for developing implementing and evaluating the organization s learning and development strategy The role leads the design and delivery of training initiatives that strengthen employee capabilities leadership effectiveness service excellence and organizational performance The position partners closely with senior leadership department heads and managers to identify development needs build talent pipelines drive employee engagement and ensure compliance with organizational regulatory and service standards

Key Responsibilities

Learning amp Development Strategy

Develop and implement the annual Learning amp Development strategy and training plan aligned with organizational objectives Conduct organization-wide and departmental training needs analyses and translate findings into targeted development programs Establish learning priorities based on business needs employee performance engagement results and organizational requirements Develop and maintain structured learning pathways career development programs and competency frameworks Evaluate the effectiveness and business impact of training programs and continuously improve learning initiatives

Training amp Facilitation

Lead the planning coordination and delivery of induction technical behavioral leadership and service excellence training Facilitate workshops leadership programs coaching sessions and employee development initiatives Develop and maintain training materials presentations facilitator guides and learning resources Identify and implement innovative learning methods including blended learning e-learning coaching and experiential learning Ensure training programs are engaging relevant practical and aligned with organizational standards

Forbes amp Service Excellence

Lead the organization s Forbes training and compliance initiatives ensuring relevant employees understand and consistently apply required service standards Coordinate Forbes-related training programs assessments and follow-up activities Monitor training compliance and identify gaps in service standards or employee knowledge Partner with operational departments to embed luxury service standards into daily practices Support preparation for relevant quality assessments audits and service evaluations

Talent amp Performance Development

Partner with managers to support performance management and employee development Identify high-potential employees and support talent development and succession planning initiatives Develop leadership and management development programs Support individual development plans and career progression opportunities Establish coaching and mentoring initiatives to strengthen internal talent pipelines

Employee Engagement amp Culture

Develop initiatives that promote employee engagement recognition retention and a culture of continuous learning Analyze employee feedback and engagement results to identify development opportunities Collaborate with HR and department leaders on initiatives that strengthen organizational culture and employee experience

Compliance amp Reporting

Ensure mandatory training and compliance programs are completed within established timelines Maintain accurate and confidential training and employee development records Prepare monthly and annual L amp D reports dashboards KPIs and management presentations Monitor training hours participation completion rates training costs evaluation results and other relevant L amp D metrics Ensure learning programs comply with applicable UAE Labour Law company policies and regulatory requirements

Leadership amp Stakeholder Management

Lead and develop the Learning amp Development team providing coaching guidance and performance feedback Manage relationships with external training providers consultants and learning partners Establish training budgets and monitor expenditure to ensure effective use of resources Build strong partnerships with senior management department heads and other key stakeholders Represent the L amp D function in management meetings and organizational projects

5 7 years of professional experience in Learning amp Development Human Resources Talent Development or a related field with relevant management or supervisory experience Proven experience in developing and implementing organization-wide learning and development strategies Strong expertise in training needs analysis program design facilitation training evaluation and learning effectiveness Demonstrated experience in leadership development talent management succession planning and performance management Experience managing Forbes training and compliance requirements preferably within a luxury hospitality or service environment Strong knowledge of luxury service standards employee experience and service excellence is an advantage Excellent communication presentation facilitation coaching and interpersonal skills Strong leadership and stakeholder-management capabilities with the ability to influence managers and senior leaders Strong analytical skills with experience using L amp D metrics HR data dashboards and reporting to support decision-making Excellent organizational and project-management skills with the ability to manage multiple priorities and deadlines Knowledge of UAE Labour Law employment regulations and HR compliance requirements Proficiency with HRIS Learning Management Systems LMS and Microsoft Office particularly Excel and PowerPoint Strong budget-management and vendor-management experience

Key Competencies

Learning amp Development StrategyTraining Needs AnalysisLeadership DevelopmentTalent ManagementPerformance DevelopmentTraining FacilitationCoaching amp MentoringForbes Training amp ComplianceLuxury Service ExcellenceEmployee EngagementL amp D Analytics amp ReportingStakeholder ManagementTeam LeadershipBudget amp Vendor ManagementProject ManagementCommunication amp Presentation

Qualifications

QualificationsBachelor s degree in Human Resources, Business Administration, Education, Organizational Psychology, Hospitality Management, or a related field. Professional certification such as CIPD, SHRM, ATD, or an equivalent L&D qualification is an advantage.