Learning & Development Field Leader, Retail Engagement Marketing and Merchandising

Apple Inc.; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company seeks a Learning & Development Field Leader to enhance training programs across diverse markets. The ideal candidate will have a strong background in developing high-impact learning initiatives, experience in diverse cultures, and exceptional communication skills. This role also involves influencing strategic decisions and ensuring culturally relevant training solutions.

Qualifications

• Experience in leading training or employee experience strategy.
• Strong analytical skills for data-driven decisions.
• Exceptional facilitation and presentation skills.

Responsibilities

• Design and deliver training programs across diverse markets.
• Manage regional learning initiatives and ensure quality assurance.
• Guide and coach teams to sustain training delivery.

Skills

Leadership

Communication

Project Management

Analytical Skills

Collaboration

Education

Bachelor's degree or equivalent professional experience

Job description

Learning & Development Field Leader, Retail Engagement Marketing and Merchandising

Dubai, Dubai, United Arab Emirates Corporate Functions

Description

• Partner with Global Retail Support, Market Directors and Leaders, and People teams to assess training needs and consult on the strategic deployment of L&D programs across diverse markets. Share insights and best practices to ensure relevance and consistency of implementation.- Design, deliver, and oversee all aspects of facilitation of foundational, role-specific, and leadership development content in both in-person and digital formats. Serve as a key contributor or lead for REMM learning events such as New Store Openings, Coaching at Apple, and Inclusive Leader as well as events.- Act as a program manager for regional learning initiatives, overseeing planning, execution, and evaluation with precision and accountability.- Guide and coach market teams and on-demand facilitators to ensure quality assurance and sustainability of training delivery. Provide feedback and mentorship to build facilitation capability across the region.- Ensure training and communication solutions are culturally relevant and compliant across markets like the UAE and India. Support communication and change initiatives that develop a learning-focused culture.- Contribute to feedback loops for ongoing product and strategy enhancement. Leverage data, KPIs, and insights to iterate and evolve programs in partnership with the EMEIA and global teams.- Communicate effectively with all levels of the organisation, including C-suite leaders. Represent Internal Engagement in Country strategic discussions, influence decision-making, and balance local needs with global priorities.- Support and validate execution of Internal Engagement programs across regions through regular domestic and international travel (approximately once per quarter).

Minimum Qualifications

• Demonstrated ability leading training or employee experience strategy and execution, ideally across multiple countries in a matrixed, global organisation.
• Proven ability to develop and deliver high-impact learning programs in hybrid and digital formats, with exceptional facilitation and presentation skills.
• Skilled in leading complex projects across multiple locations, with a meticulous and iterative approach. Strong experience coaching teams and influencing without authority. Able to develop field trainers and operations partners with a hands-on, collaborative style.
• Successful track record working in diverse cultural settings, with a sensitivity to multicultural dynamics and local norms.
• Experience engaging and influencing senior leaders, including navigating complex stakeholder perspectives.
• Collaborative team player with flexibility, enthusiasm, and a growth mindset.
• Demonstrated effectiveness within global companies with headquarters in the U.S. or Europe and within highly matrixed organisational structures.
• Strong analytical approach with the ability to use data to drive decisions, improve outcomes, and demonstrate program ROI.
• Outstanding written and verbal communication in English; confident presenter across levels and cultures.

Preferred Qualifications

• Experience working in the Middle East and India.
• Knowledge of local labour and compliance requirements (UAE & India).
• Professional certifications in L&D (e.g., CIPD, ATD).
• Background in psychology, change management, or internal communications.
• Strong planning and project management skills
• Fluency in Hindi and / or Arabic is a plus.
• Bachelor’s degree or equivalent professional experience required.
• Familiarity with Apple hardware and software is a plus.

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