Learning and Development Officer at InterContinental Residences Dubai Business Bay

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai seeks a Learning and Development Officer to enhance the team's skills and service culture. Responsibilities include coordinating training programs, supporting trainers, and promoting a strong service-oriented learning environment. Candidates should possess a degree in HR or a related field and 1–2 years of experience, ideally in luxury hospitality, along with strong communication and organizational skills.

Benefits

Competitive financial and benefits package

Opportunities for personal and professional growth

Qualifications

• 1–2 years of experience in L&D or HR, preferably in luxury hospitality.
• Fluent in English; additional languages are a plus.
• Passionate about learning, service, and people growth.

Responsibilities

• Coordinate and facilitate onboarding, brand, and compliance training programs.
• Organize training logistics, including materials, attendance, and room setup.
• Identify learning needs and provide necessary support to departments.

Skills

Communication skills

Time management

Organization skills

Education

Degree in HR, Hospitality, Education, or related field

Tools

Microsoft Office

Learning Management Systems

Job description

Learning and Development Officer at InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just ashort distance from the outstanding Dubai Mall and theawe-inspiringBurj Khalifa, hotelsstrive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the teamasLearning and Development Officerandlet us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Coordinate and facilitate onboarding, brand, and compliance training programs
• Organize training logistics, including materials, attendance, and room setup
• Maintain accurate training records and assist in the use of LMS systems
• Promote a strong service culture through continuous learning initiatives
• Support departmental trainers and track training effectiveness
• Encourage the use of digital learning tools and internal development resources
• Monitor and ensure timely completion of all mandatory training
• Identify learning needs and provide necessary support to departments

Ideally, you should possess some or all the following qualifications and experience:

• Degree in HR, Hospitality, Education, or related field
• 1–2 years of experience in L&D or HR, preferably in luxury hospitality
• Excellent communication and presentation skills
• Strong organization and time management abilities
• Proficient in Microsoft Office and learning platforms
• Fluent in English (additional languages are a plus)
• Passionate about learning, service, and people growth

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.