Learning and Development Manager

Mandarin Oriental; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hotel in Abu Dhabi seeks a Learning & Development Manager for its People & Culture team. This role focuses on creating and implementing training programs for staff, enhancing their skills in a luxury hospitality environment. Ideal candidates will have a background in Human Resources or Hospitality, with a solid understanding of L&D principles. Join a company known for its legendary service and commitment to excellence in the hospitality industry.

Qualifications

• Bachelor's degree in Human Resources, Hospitality Management, or relevant field.
• Minimum 2 years of progressive L&D experience, preferably in luxury hospitality.

Responsibilities

• Responsible for creation and facilitation of all colleague training programs.
• Analyzing learning needs and developing strategies for colleague development.
• Managing performance development and maximizing learning through engaging training environments.

Skills

Instructional design skills

Coaching

Public speaking

Cultural sensitivity

Collaboration

Education

Bachelor's degree in Human Resources

Professional certification in Learning & Development

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for Learning & Development Manager to join our People & Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace is the definition of an unrivaled Arabian fantasy. From a 1.3 km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a lifetime holiday or for events and meetings that make a statement, with some of the city s largest hotel conference centres. Emirates Palace offers award-winning 5-star luxury hospitality and authentic local experiences with 394 luxurious rooms and suites along with award-winning culinary cuisines.

About The Job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi / within the People & Culture Department, the Learning & Development Manager is responsible for creation, implementation, and facilitation of all colleagues trainings and learning programs. The Learning & Development Manager reports to the Director of Learning & Development and Quality.

As Learning & Development Manager, you will be responsible for the following duties:

• Analyzing learning and development needs in all areas of the hotel
• Developing a strategy for learning and development of all colleagues
• Ensuring colleagues training needs are met by arranging resources for training to be conducted throughout the hotel (i.e. providing a first-class training environment emulating our guests meeting environment)
• Designing, delivering and arranging training programs to address specific training needs
• Assisting all department heads with making and implementing training decisions in their areas
• Managing the performance and development for all colleagues
• Maximizing learning by providing a creative, fun and exciting environment in delivering trainings such as: MOve In orientation, On-Job Training, Group Training Techniques program, Interviewing for Success, Presenting for Success, MOve Up and any new training programs as provided by Corporate Learning & Development
• Reporting on training completion rates across the Property
• Supporting all efforts to enliven our Company s Mission, Vision, Pillars and Legendary Quality Experiences throughout the hotel
• Controlling training expenses and managing expenditures to meet the property s needs while remaining within budget guidelines
  
  

As Learning & Development Manager, We Expect From You

• Bachelor s degree in Human Resources, Hospitality Management, Organizational Development or relevant field.
• Professional certification in Learning & Development / Training is an advantage. Additional hospitality certifications (e.g., Forbes, Leading Hotels of the World) preferred.
• Minimum 2 years of progressive experience in L&D, preferably in luxury hospitality or high-end service environments.
• Ability to perform training needs analysis and align learning interventions with operational goals.
• Strong instructional design skills both in-person and e-learning modalities.
• Familiarity with adult learning principles, blended learning techniques, and learning management systems (LMS).
• Capability to coach leaders and individual contributors.
• Deep understanding of luxury service principles and five-star hospitality standards.
• Ability to train colleagues on soft skills such as etiquette, guest engagement, personalization, and anticipatory service.
• Knowledge of brand-specific service standards
• Engaging public speaker and effective facilitator across all levels of colleagues.
• Empathy and cultural sensitivity when working with diverse teams.
• Ability to build rapport and influence across departments.
• Collaborative team player with strong leadership presence.
  
  

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]