Lead - Warehouse

Styli; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce brand in the UAE is seeking a 'Lead - Warehouse' to oversee Fulfilment Centers' operations in the GCC. The role involves managing logistics from First Mile to Last Mile, leading teams, and ensuring compliance with local laws. Ideal candidates should have over 10 years in logistics, with specific experience in e-commerce within the fashion industry.

Qualifications

• 10+ years experience in warehouse/fulfilment operations, with at least 5 years in e-commerce fashion or retail.
• Strong understanding of First Mile, FC, Last Mile operations.
• Experience managing Freezone & Mainland facilities in the UAE.

Responsibilities

• Manage end-to-end operations of Fulfilment Centers in the UAE.
• Oversee daily operations and coordinate timely pickups and deliveries.
• Negotiate contracts and ensure compliance with regulations.

Skills

Leadership

Conflict Resolution

3PL Management

Process Improvement

Tools

Warehouse Management System (WMS)

Order Processing Tools

Inventory Management Systems

Job description

Role: Lead - Warehouse

Location: Dubai, UAE

Reports to: Head of Operations

About STYLI

STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.

Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a dominant force in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.

What you’ll do:

The Lead - First Mile, Warehouse & Last Mile will manage the end-to-end operations of Styli’s Fulfilment Centers in the UAE (both Freezone and Mainland setups). This role is central to ensuring operational continuity and excellence across First Mile pickups, FC operations, Last Mile deliveries within GCC, and B2B cross-border handovers for Africa, the US, and Europe.

The candidate must have a deep understanding of E-commerce warehouse operations in the fashion domain, be skilled at 3PL management, and be able to lead large teams and coordinate with cross-functional stakeholders.

1. Warehouse Operations Management

• Oversee daily operations of Styli’s UAE Fulfilment Centres (Freezone + Mainland)
• Manage inbound, storage, order processing, returns, and outbound operations
• Ensure adherence to productivity targets, accuracy, turnaround times, and order SLAs

2. First Mile & Last Mile Oversight

• Coordinate timely pickups from domestic and cross-border sellers in the UAE
• Supervise last-mile handovers to 3PL partners for GCC deliveries
• Track delivery performance and collaborate with logistics partners to improve NDR and delivery SLAs

3. Cross-Border B2B Dispatches

• Coordinate with freight forwarders to ensure timely consolidation and handover of B2B shipments bound for Africa, the US, Europe, and other emerging markets
• Prepare the warehouse for international export readiness—documentation, labelling, carton-level packing

4. 3PL & Vendor Management

• Work closely with 3PL warehouse partners to manage BAU and peak-season operations
• Ensure contractual KPIs are met: cost per order, storage utilization, manpower efficiency, returns processing time, etc.
• Review operational SLAs, conduct regular audits, and drive corrective action where needed
• Negotiate and manage contracts with 3PL partners for warehousing and last-mile delivery across UAE and GCC
• Optimize cost structures for storage, handling, and delivery while ensuring SLA commitments
• Secure scalable capacity models for peak seasons without compromising service quality
• Define performance-based SLAs with penalties/incentives and lead periodic performance reviews
• Benchmark rates regularly and drive commercial efficiency through structured vendor evaluations

5. Team & People Leadership

• Lead a team of supervisors, associates, and third-party staff across shifts
• Foster a safety-first, KPI-driven warehouse culture
• Conduct manpower planning, roster management, performance appraisals, and training programs

6. Process Improvement & Collaboration

• Collaborate with the central operations, process design, and tech teams to implement process improvements
• Pilot and scale new operational models or technologies within the FC
• Monitor process adherence and audit trails, initiate RCA and improvement projects

7. Regulatory Compliance & Local Governance

• Stay up to date with UAE Freezone and Mainland warehousing laws, EHS standards, and labor laws
• Ensure compliance with customs regulations, import/export formalities, and relevant tax or duty structures
• Coordinate with local authorities and auditors when needed

8. Success Metrics

• FC order SLA (same-day/next-day %)
• First Mile pickup success rate
• Last Mile NDR rate and delivery SLA adherence
• FC throughput per FTE/hour
• Export shipment accuracy and dispatch TAT
• Cost per order and productivity improvements
• Process audit scores and compliance with local laws

What you’ll need?

• 10+ years of experience in warehouse/fulfilment operations, with at least 5 years in ecommerce fashion or retail
• Strong understanding of First Mile, FC, Last Mile, and B2B outbound operations
• Experience working in or managing Freezone & Mainland facilities in the UAE
• Hands-on experience with WMS, order processing tools, and inventory management systems
• Experience managing 3PL operations with measurable cost, SLA, and manpower KPIs
• Strong people leadership and conflict resolution skills
• Prior experience with international cross-border shipments (Africa/US/EU)
• Working knowledge of UAE customs regulations, duties, and export compliance
• Exposure to Lean/Kaizen/Warehouse automation projects