Lead the Customer Support Team of a Startup

Mailscale; Dubai; On-site; USD 50,000 - 80,000; Full time

Job summary

A dynamic startup in Dubai is seeking a support team leader to manage a dedicated team and enhance customer experience. This role involves leading strategies, improving support processes, and nurturing a solution-oriented team environment. Ideal candidates will have extensive experience in customer support and demonstrate strong leadership and communication skills.

Benefits

Career growth opportunities

Flexible work setup

Innovative and dynamic work environment

Leadership opportunities

Qualifications

• Proven experience in customer support or similar roles.
• Proactive and solution-oriented mindset.
• Strong communication and leadership skills.

Responsibilities

• Lead, hire, and manage a support team.
• Develop and improve support strategies and KPIs.
• Maintain and improve support documentation and processes.

Skills

Customer support experience

Problem-solving

Strong communication

Leadership skills

Empathy

Passion for customer service

Job description

At Mailscale, we're helping businesses grow by enabling them to send more emails and be seen.

We care deeply about our customers and aim to create a 5-star hotel experience for them — making them feel understood and well taken care of.

To achieve this, we need talented leaders like you!

Tasks

• Lead, hire, and manage a support team.
• Develop, implement, and improve support strategies and KPIs.
• Maintain and improve support documentation and processes.

Requirements

• Proven experience in customer support or similar roles.
• Proactive and solution-oriented mindset; able to identify and fix problems.
• Strong communication and leadership skills.
• Empathy and passion for customer service.

Benefits

• Leadership: Lead and inspire a dedicated team, shaping the experience for our next 5,000+ business customers.
• Growth: Advance your career in an exciting, fast-growing startup.
• Innovation: Work in a dynamic, forward-thinking environment that values your ideas.
• Flexibility: Enjoy a flexible work setup focused on outcomes.

We’re all just one email away from our dream job, customer, mentor, and life-changing opportunity.

At Mailscale, we enable businesses to use email as a marketing channel at scale, helping our customers finally get seen.