Lead Senior Product Manager - ETA And Routing

Careem; Dubai; Hybrid; USD 80,000 - 120,000; Full time

Job summary

A leading company in the MENA region is seeking a Lead Senior Product Manager for ETA and routing. This role focuses on optimizing supply and demand dynamics, enhancing order fulfillment, and driving product innovations. Candidates should have extensive experience in product management, strong analytical abilities, and a clear understanding of marketplace dynamics. Opportunities for professional growth and a flexible work environment are guaranteed.

Benefits

Unlimited vacation days

Work-life balance with 4 days in office

Healthcare benefits

Fitness reimbursements

Qualifications

• 7-10 years experience in product management roles.
• Exceptional analytical skills and stakeholder management.
• Familiar with A/B testing methodologies and rapid experimentation.

Responsibilities

• Collaborate with teams to enhance order fulfillment rates.
• Develop algorithms for supply-demand matching.
• Design robust experiments to validate product hypotheses.

Skills

Analytical skills

Stakeholder management

Communication

Data visualization

Education

Experience in product management

Exposure to ML model building

Familiarity with marketplace dynamics

Tools

Looker

Tableau

Power BI

Job description

Lead Senior Product Manager - ETA And Routing

• Collaborate with other product teams in marketplace to define and execute strategies to balance supply and demand dynamically, reducing cancellations and missed opportunities across Careem s verticals.
• Develop and optimize algorithms that improve the matching of supply (Captains) with demand (Customers) across all Careem verticals.
• Define and execute strategies to enhance order fulfillment rates, reduce order cancellations, and minimize waiting times.
  
  
• Understand competitive landscape and introduce innovations in the ETA problem space that improves trust and promotes growth
• Prioritize among different verticals and ensure ETA initiatives that have the highest ROI for Careem
  
  

What You ll Do

Marketplace Efficiency & Growth

• Collaborate with other product teams in marketplace to define and execute strategies to balance supply and demand dynamically, reducing cancellations and missed opportunities across Careem s verticals.
• Develop and optimize algorithms that improve the matching of supply (Captains) with demand (Customers) across all Careem verticals.
• Define and execute strategies to enhance order fulfillment rates, reduce order cancellations, and minimize waiting times.
  
  

Comprehensive ETA Coverage for different scenarios

• Understand competitive landscape and introduce innovations in the ETA problem space that improves trust and promotes growth
• Prioritize among different verticals and ensure ETA initiatives that have the highest ROI for Careem
  
  

ETA Optimization and Reliability

• Design initiatives to continuously reduce delivery times by optimizing supply utilization, improving supply and merchant quality, and real time delay mitigations
• Collaborate with Data Science and Engineering teams to enhance ETA prediction algorithms, factoring in traffic patterns, Captain behavior, and environmental factors.
• Monitor ETA trends across markets and verticals, diagnose causes of deviation, and implement corrective strategies (e.g., delay reductions, matching opportunities).
  
  

Experimentation & Product Development

• Design robust experiments to validate product hypotheses to improve on time deliveries, marketplace efficiency
• Monitor experiment results rigorously to drive key product decisions and enhancements.
  
  

Analytics and Performance Insights

• Partner with Analytics and Data Science teams to define and monitor key marketplace metrics
• Work on enhancing prediction models for demand surges, ETAs, and other critical marketplace behaviors.
  
  

Cross-Functional Collaboration

• Work closely with Operations, Growth, Engineering, and Finance teams to build scalable solutions that balance customer satisfaction, operational costs, and revenue goals.
• Act as the voice of the customer and Captain in product and business discussions
• Lead regular cross-team rituals (e.g., performance reviews, marketplace standups) to align stakeholders around key initiatives and outcomes.
  
  

Key Performance Indicators (KPIs)

• On Time Deliveries
• Orders per hour (captain)
• Delays
• Reliability & ETA Metrics
  
  

Stakeholders

• Commercial & Growth Teams
• Engineering & Data Science Teams
• Finance & Operations
  
  

What You ll Need

• 7 10 years of experience in product management roles, preferably in tech, logistics, mobility, or e-commerce sectors.
• Exposure to ML model building, 3 sided marketplaces, ETA and routing topics is a strong plus.
• Exceptional analytical skills, with the ability to derive actionable insights from data and market intelligence.
• Familiarity with data visualization tools (e.g., Looker, Tableau, Power BI).
• Strong understanding of marketplace dynamics, supply-demand models, and pricing optimization.
• Experience with A/B testing methodologies and rapid experimentation.
• Excellent communication and stakeholder management skills to drive alignment across diverse teams.
• Ability to thrive in a fast-paced, ambiguous, and cross-functional environment with a strong bias for action.
  
  

What We ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]

About the Company

About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

The Lead / Senior Product Manager ETA will be at the heart of Careem s mission to simplify and improve lives in the region. You will take the lead on driving product innovation, operational excellence, and experience by focusing on ETA improvement and delay management opportunities. This includes improving ETA adherence, ETA prediction and reducing delays to offer more on time deliveries to customers, collaborating with other teams to improve our marketplace efficiency.