Lead Product Designer, Platform

Greenhouse Software, Inc.; Abu Dhabi; On-site; AED 350,000 - 520,000; Full time

Job summary

Fanatics Momentum in the UAE is seeking a Lead Product Designer, Platform, to shape foundational customer journeys across Identity, KYC, Wallet, Payments, CRM, Loyalty and Personalisation. You’ll translate regulatory and technical complexity into simple, coherent experiences.

You’ll collaborate with Product, Technology, Compliance and Operations, applying systems thinking and craft to accelerate prototyping, validation, and-scale platform design across multiple products.

Qualifications

• 7+ years of product design experience across complex consumer digital products.
• Experience designing for fintech, banking, payments, marketplaces, or other regulated consumer products.
• Strong interaction design and systems thinking skills; ability to simplify complex requirements.
• Strong experience with research, prototyping and validation.
• Experience working cross-functionally with Product, Technology, Compliance and Operations.
• Experience designing shared experiences, patterns and systems across multiple products or customer journeys.

Responsibilities

• Registration and onboarding
• Identity and account management
• KYC and verification
• Wallet, deposits and withdrawals
• Customer preferences and consent
• Loyalty and rewards surfaces
• Personalisation and lifecycle experiences
• Responsible Gaming interactions
• Shared patterns and platform design standards
• Research, prototyping and validation
• Simplified key platform journeys
• Improved registration and payment conversion
• Reduced friction in regulated experiences
• Helped establish a coherent FanMo customer experience
• Embedded design early into platform decisions

Skills

7+ years product design

Fintech / payments / regulated

Interaction design

Systems thinking

Research, prototyping & validation

Cross-functional collaboration

AI for prototyping

Job description

About Fanatics Momentum
Fanatics Momentum is building the UAE's leading regulated commercial gaming operator. Licensed by the General Commercial Gaming Regulatory Authority (GCGRA), we operate across lottery, iGaming, sportsbook, and digital content, combining Momentum's regional foundation with Fanatics' global product, technology, and scale. The business is ambitious, well-resourced, and moving fast. If you want to help build a category-defining operator in one of the world's most exciting regulated gaming markets, this is the right time to join.

Lead Product Designer, Platform
Overview

As Lead Product Designer, Platform, you’ll design the foundational customer journeys that every FanMo product depends on. Your challenge: How do we make complex, regulated journeys feel simple, coherent and trustworthy across the whole ecosystem?

You’ll work across Identity, KYC, Wallet, Payments, CRM, Loyalty and Personalisation, partnering closely with Product, Technology, Compliance and Operations. The ideal candidate is a systems thinker with strong craft who can take regulatory and technical complexity and turn it into something customers barely notice. You care deeply about trust, coherence and making the hard things feel simple.

Responsibilities

What you’ll own

• Registration and onboarding
• Identity and account management
• KYC and verification
• Wallet, deposits and withdrawals
• Customer preferences and consent
• Loyalty and rewards surfaces
• Personalisation and lifecycle experiences
• Responsible Gaming interactions
• Shared patterns and platform design standards
• Research, prototyping and validation

Within 12 months, you will have:

• Simplified key platform journeys
• Improved registration and payment conversion
• Reduced friction in regulated experiences
• Helped establish a coherent FanMo customer experience
• Embedded Design early into platform decisions

Required Qualifications

• 7+ years of Product Design experience across complex consumer digital products.
• Experience designing for fintech, banking, payments, marketplaces, super-apps, telecom or other regulated consumer products.
• Strong interaction design and systems thinking skills, with the ability to simplify complex requirements.
• Strong experience with research, prototyping and validation.
• Experience working cross-functionally with Product, Technology, Compliance and Operations.
• Experience designing shared experiences, patterns and systems across multiple products or customer journeys. li>
• Experience leveraging AI to accelerate prototyping, exploration, synthesis and iteration.

Preferred Qualifications

• Experience in digital identity or KYC, wallets and payments, loyalty, regulated consumer products, design systems, or UAE/GCC markets.

At Fanatics Momentum, we’re proud to be a fair, transparent, and inclusive employer. We value diversity, collaboration, and innovation, and we’re committed to creating an environment where every team member can thrive.