Lead Management Clerk

Apex Auto Garage; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a detail-oriented Automotive Lead Management Clerk to manage and organize leads effectively. This role is crucial for tracking leads from initial contact to sales conversion and ensuring timely follow-ups. The ideal candidate will possess strong organizational skills, excellent communication abilities, and proficiency in Microsoft Office Suite. This position offers a unique opportunity to contribute to the company's growth by engaging with Arabic-speaking clients and enhancing customer experiences. Join a dynamic team and play a vital role in driving success within the automotive sector.

Qualifications

• Prior experience in clerical or administrative roles is highly desirable.
• Experience with lead management or CRM systems is a plus.

Responsibilities

• Accurately enter and update lead information into the system.
• Monitor and track the status of leads from initial contact to sales conversion.
• Serve as the primary point of contact for Arabic-speaking clients.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Data Entry

Proficiency in Microsoft Office Suite

Tools

CRM Systems

Job description

The Automotive Lead Management Clerk plays a critical role in managing and organizing leads generated through various channels. This position requires a highly organized individual with excellent communication skills and a proactive approach to ensuring leads are accurately tracked and effectively followed up. The ideal candidate will be a female Arabic speaker who can interact with Arabic-speaking clients and contribute to the company’s growth in this demographic.

Key Responsibilities:

1. Accurately enter and update lead information into the system.
2. Monitor and track the status of leads from initial contact through to sales conversion.
3. Ensure timely follow-up on all leads and maintain a consistent lead follow-up process.
4. Serve as the primary point of contact for Arabic-speaking clients.
5. Provide information and assistance to potential clients via phone, email, and in-person.
6. Address client inquiries promptly and professionally, ensuring a positive customer experience.
7. Generate and analyze lead reports to identify trends, track performance, and measure the effectiveness of lead generation activities.
8. Provide regular updates to the Manager on lead status and conversion rates.
9. Work closely with the sales team to ensure leads are distributed and managed efficiently.
10. Coordinate with marketing to align lead generation activities with sales strategies.
11. Assist with various administrative tasks related to sales and lead management.
12. Maintain organized records and documentation for all lead-related activities.

Experience:

1. Prior experience in a clerical or administrative role within the automotive industry is highly desirable.
2. Experience with lead management or CRM systems is a plus.

Skills and Abilities:

1. Strong organizational skills with the ability to manage multiple tasks simultaneously.
2. Attention to detail and a high level of accuracy in data entry.
3. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
4. Ability to work independently and as part of a team.

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications.