Lead Infrastructure Engineer | Scale-up in Abu Dhabi

UMATR; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

An innovative startup is seeking a hands-on Engineer to lead their IT support team in Abu Dhabi. This role involves mentoring, optimizing service desk operations, and ensuring compliance with security standards. You'll have the chance to drive process improvements and work with cutting-edge technologies in a supportive environment. The company offers a competitive salary, generous leave, and relocation support for candidates outside the UAE. If you're looking to advance your career towards an IT Manager position, this opportunity is perfect for you.

Benefits

Generous annual leave package

Visa and Health Insurance for you and dependents

Relocation Package and support

Qualifications

• Experience leading IT support teams and driving process improvements.
• Strong knowledge of IT security standards and compliance.

Responsibilities

• Manage a team of 3 support engineers and optimize service desk operations.
• Focus on continuous improvement and maintaining SLAs.

Skills

L1 / L2 / L3 IT Support

Microsoft 365

Azure

Active Directory

Hardware and Networking

MDM Tools (Intune, Airwatch, Jamf)

Jira

Git

Scripting (Bash, PowerShell)

Infrastructure and Network Security

Education

Relevant Certifications (ITIL, CCNA, CompTIA)

Tools

Jira

Git

MDM Tools (Intune, Airwatch, Jamf)

Job description

Direct message the job poster from UMATR

Must relocate to Abu Dhabi - Relocation is provided for candidates outside the UAE.

Salary : 28,000 AED to 38,000 AED (Negotiable, experience depending)

Our client is a rapidly growing startup at the forefront of IT Security innovation through their SaaS product suite. They are seeking a hands-on Engineer to lead and mentor the IT support team, driving process improvements, automation, and ensuring compliance with security standards. This role will manage a team of 3 support engineers and optimize AI Agents.

In this role, you will focus on optimizing service desk operations and wider IT Infrastructure, monitor SLAs, and maintain a lean, efficient structure while fostering continuous improvement. This role is suitable for someone currently working as a Team Lead, Senior Engineer, or Support Desk Manager looking to develop their career toward an IT Manager position.

Technical Experience :

• Experienced with L1 / L2 / L3 IT Support
• Strong experience with Microsoft 365, Azure, and Active Directory
• Solid knowledge of Hardware and Networking
• Proficient in MDM Tools like Intune, Airwatch, and Jamf, or similar
• Experience with tools like Jira and Git, or similar
• Experience with Scripting languages like Bash, PowerShell, or similar
• Familiarity with Infrastructure and Network Security
• Relevant certifications (e.g., ITIL, CCNA, CompTIA, or similar) are beneficial but not essential

What's in it for you?

• 28,000 AED to 38,000 AED per month
• Generous annual leave package
• Visa and Health Insurance for you and dependents
• Relocation Package and support available if not already in the UAE

If you'd like to discuss the role and company further, please apply with your latest CV to be considered!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Staffing and Recruiting

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