Lead Functional Consultant - UAE

nCino, Inc.; Dubai; On-site; AED 150,000 - 250,000; Full time

Job summary

nCino is seeking a Lead Functional Consultant for their EMEA Professional Services team in Dubai. This senior role blends strategic banking consulting with project management, focusing on transforming client needs into innovative nCino solutions. Candidates should possess banking experience, exceptional communication skills, and proven project management abilities.

Qualifications

• 12+ years professional experience in banking or related field.
• Proficient in managing complex tasks with precision.
• Effective communication across all levels.

Responsibilities

• Serve as primary liaison between clients and technical team to deliver nCino implementations.
• Drive strategic consulting and project management in complex banking environments.
• Provide ongoing training and support to ensure effective software utilization.

Skills

Organizational skills

Time management

Problem-solving skills

Communication

Education

Undergraduate degree in Business, Management, Information Technology

Tools

Microsoft Office Suite

Job description

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

A Lead Functional Consultant is required to join our EMEA Professional Services team at nCino based in Dubai. This senior role combines strategic banking consulting with hands-on project management, serving as the primary liaison between financial institution clients and our technical teams to deliver large-scale nCino implementations. The ideal candidate will have banking experience and will be responsible for translating complex business requirements into innovative solutions while driving product adoption and managing client relationships across the entire customer transformation cycle.

Lead Functional Consultant Responsibilities :

• Serve as the primary liaison between clients and the technical team, translating complex business requirements into innovative solution designs and detailed functional specifications on large scale or complex programs. Drive substantial business value within the scope of the project and ensure exceptional customer satisfaction by proactively addressing and escalating program-related issues and concerns with creative solutioning and minimal oversight.
• Leverage extensive knowledge of the banking industry and nCino best practices to provide strategic consulting to customers. Provide insight on industry trends and regulatory requirements, positioning clients to stay ahead of the curve Expert in navigating organizational politics, simplifying complex issues, and tailoring messages to influence stakeholders at all levels.
• Identify and implement cutting-edge solutions to complex challenges that significantly enhance the value and impact of nCino implementations. Conduct comprehensive benchmarking and analysis to recommend best practices and continuous improvements, by maintaining influence in programs with various governance structures.
• Demonstrate advanced expertise in the nCino product, including its technical functionality and high-level data model, across multiple segments and institution sizes. Guide customers in maximizing the product's capabilities to meet their strategic objectives, ensuring optimal utilization and satisfaction. Lead in-depth product demonstrations and training sessions and provide ongoing advanced support and troubleshooting. Advocate internally for product enhancements and gap resolutions on behalf of customers.
• Drive the strategic vision and widespread adoption of nCino across financial institutions (FIs) by cultivating and maintaining relationships with key stakeholders at all levels, from executives to individual contributors. Champion the transformative benefits and features of nCino to encourage broad-based adoption and integration.
• Deliver comprehensive project status updates and risk assessments to peers and senior management. Prepare detailed, in-depth reports and presentations that highlight project progress, potential risks, and mitigation strategies. Able to fill a project director role or support multiple concurrent projects when needed.
• Provide clear, actionable insights that facilitate informed decision-making. Ensure transparent and consistent communication across all project stakeholders, fostering a collaborative and high-performance environment.
• Utilize existing project management tools and methodologies to track progress and manage resources effectively or create new tools and methodology when needed. Execute change management principles to support customers’ adoption and seamless transition to nCino products. Ensure all project activities are strategically aligned with organizational objectives and deliverables are met on time and within budget.
• Apply a deep understanding of agile principles and nCino project methodology to ensure adherence to best practices. Lead the implementation of efficient and effective processes that drive successful project delivery and continuous improvement. Proactively derive ways to influence the program time to value.
• Act as the primary contact and strategic advisor for SI partners delivering nCino solutions, providing expert guidance and ensuring alignment with project goals. Address customization requests by conducting and presenting comprehensive tradeoff analyses to customers, supporting informed decision-making. Ensure that SI partners deliver high-quality, innovative solutions that meet nCino standards.
• Conduct regular status meetings with the project team to review progress, prioritize tasks, and address any issues. Maintain a detailed project schedule and ensure all team members are aware of their responsibilities and deadlines.
• Provide advanced training, support, and guidance to end-users, ensuring they are equipped to effectively utilize the software solution. Conduct workshops and create comprehensive documentation to facilitate user adoption and proficiency. Offer ongoing support to address any issues and ensure continuous improvement. Utilize training materials and user guides to help end-users navigate the software effectively
• Manage project financials by forecasting hours, monitoring burn rates, and overseeing revenue vs. deliverables. Identify opportunities for cross-sell, uplift, and contract extensions. Control unbillable hours and discounts to optimize PSO revenue within guidelines. Proactively advocate opportunities to increase market share and shorten time to value within each program.
• Work closely with PSO leadership, RVP, PDE, CSM and Support (where applicable) and participate in set account plans to provide visibility across the company for strategic accounts, ensuring full alignment with bank's objective, raising any possible future adoption concern, escalating any pickle or possible churn risk.

Lead Functional Consultant Qualifications :

• Undergraduate degree in a relevant field (, Business, Management, Information Technology) or equivalent experience.
• 12+ years of professional experience in banking or a related field.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Proven ability to manage complex tasks with precision, leveraging strong organizational, time management, and problem-solving skills.
• Communicates effectively across all levels, translating complex information into clear, audience-appropriate messaging.
• Successfully leads projects with minimal oversight, demonstrating initiative while appropriately escalating issues when needed.
• Builds credibility and influence through transparent communication, collaborative engagement, and consistent follow-through.
• Actively supports organizational change by identifying opportunities for improvement and constructively challenging existing processes.

Desired :

• Background in multiple lines of business in banking.
• Familiarity with agile software delivery practices and concepts.