Lead Fleet Service Technician - Autonomous USVs

Telemetry Today LLC; Abu Dhabi; Vor Ort; AED 441.000 - 698.000; Vollzeit

Benefits dieser Stelle

Generous Time Off

Comprehensive Health Coverage

Shared Ownership in the Mission

Retirement Savings (401(k))

Professional Development reimbursement

Relocation Assistance

Zusammenfassung

Saildrone is seeking a Lead Service Technician to own fleet readiness and service execution across sites. You will drive SOP development, supervise technicians, and coordinate with field teams to ensure continuous mission support and high safety standards.

You will also manage equipment procurement, oversee third‑party work, and provide remote leadership to troubleshoot complex failures while traveling up to 75% for deployments.

Qualifikationen

• 10–15+ years of experience in technical integration, field engineering, service execution, or project management involving complex deployed systems.
• Experience leading technical field operations, managing service activities, and holding teams accountable for performance and safety.
• Proficiency across Saildrone’s Explorer, Voyager, and Surveyor platforms, with remote diagnostics.
• Expert-level in developing technical SOPs and managing work orders in Fleetio.
• Experience managing equipment procurement and large-scale inventories; international inventory controls.
• Strong operational judgment balancing execution speed, technical quality, budget, and site safety.
• Willingness to travel 50–75% and provide remote on-call support.
• U.S. Person status and eligibility to obtain a DoD security clearance.

Aufgaben

• Lead Fleet Services operations across the assigned program or site, overseeing service execution from recovery through redeployment.
• Plan fleet maintenance and resources with Fleet Management, maintaining long-term service calendars and coordinating recovery schedules, staffing, and equipment needs.
• Own technical standards and procedures by developing and updating standard operating procedures (SOPs) and standardizing effective field practices across the organization.
• Supervise and develop technicians through technical guidance, training, mentorship, and quality oversight, ensuring work meets Saildrone’s standards.
• Manage contractors and vendors by supporting selection, validation, and oversight, ensuring third-party work meets technical and safety requirements.
• Provide remote technical leadership to field teams, troubleshooting complex system failures and guiding resolution to maintain service continuity.
• Manage equipment, procurement, and inventory by authorizing mission-essential purchases within budget controls and maintaining accurate site-level parts and equipment records.
• Maintain operational documentation and accountability by auditing service records, work orders, and daily reports for completeness and accuracy, and ensuring timely reporting of safety and quality incidents.

Kenntnisse

Technical leadership

Field operations

Service execution

SOP development

Equipment procurement

Inventory management

Remote troubleshooting

Travel willingness

Security clearance (DoD)

Tools

Fleetio

Jobbeschreibung

Saildrone is seeking a Lead Service Technician to own fleet readiness and service execution across sites. You will drive SOP development, supervise technicians, and coordinate with field teams to ensure continuous mission support and high safety standards.

You will also manage equipment procurement, oversee third‑party work, and provide remote leadership to troubleshoot complex failures while traveling up to 75% for deployments.