Lead, Customer Tech.

TAQA Distribution; Abu Dhabi; On-site; AED 320,000 - 520,000; Full time

Job summary

TAQA Distribution is seeking a Lead, Customer Tech to provide hands-on technical leadership across our customer technology landscape, covering billing, CRM, contact centre, smart metering and digital customer platforms.

This is a hands-on technical role focused on configuration, development, integration, troubleshooting and continuous improvement. You’ll design, develop and support diverse platforms and lead 5–8 projects.

Qualifications

• 6+ years of relevant technical/application experience.
• Strong hands-on experience in configuration, development, integration and technical support.
• Experience across at least 2–3 customer technology platforms.
• Strong API, integration, troubleshooting and application support experience.
• Experience with testing, releases, upgrades and production support.
• Experience in utilities, energy or customer-facing enterprise platforms is an advantage.
• Bachelor’s degree in IT, Computer Science, Engineering or a related field.

Responsibilities

• Design, configure, develop, integrate and support customer technology platforms.
• Lead technical enhancements, upgrades and integrations from design through testing, deployment and hypercare.
• Troubleshoot complex application, integration, performance and data issues.
• Support platform performance, security, releases and technical lifecycle management.
• Work with business teams, technology teams, vendors and MSPs to deliver reliable customer solutions.
• Drive automation, AI and continuous improvement across customer technology platforms.
• Support a portfolio of 5–8 technology projects and enhancements.

Skills

Technical leadership

API & integration

Troubleshooting

Configuration & development

Platform knowledge

Continuous improvement

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Oracle CC&B/C2M/CCS

Microsoft Dynamics 365 CRM

VocalCom Contact Centre

HES/MDMS/AMI Smart Metering

Digital Channels (Web/Mobile/Chatbot)

Customer Communications (Doc1/CCM)

Job description

TAQA Distribution is looking for a Lead, Customer Tech to provide hands-on technical leadership across our customer technology landscape, covering billing, CRM, contact centre, smart metering and digital customer platforms.

This is a hands-on technical role focused on configuration, development, integration, troubleshooting and continuous improvement.

What You’ll Do

• Design, configure, develop, integrate and support customer technology platforms.
• Lead technical enhancements, upgrades and integrations from design through testing, deployment and hypercare.
• Troubleshoot complex application, integration, performance and data issues.
• Support platform performance, security, releases and technical lifecycle management.
• Work with business teams, technology teams, vendors and MSPs to deliver reliable customer solutions.
• Drive automation, AI and continuous improvement across customer technology platforms.
• Support a portfolio of 5–8 technology projects and enhancements.

Hands-on experience in at least 2–3 of the following areas is required:

• Oracle CC&B / C2M / CCS – preferred
• Microsoft Dynamics 365 CRM
• VocalCom Contact Centre
• HES / MDMS / AMI Smart Metering
• Digital Channels – web, mobile, chatbot / virtual assistant
• Customer Communications – Doc1 / CCM

What We’re Looking For

• 6+ years of relevant technical/application experience.
• Strong hands-on experience in configuration, development, integration and technical support.
• Experience across at least 2–3 customer technology platforms.
• Strong API, integration, troubleshooting and application support experience.
• Experience with testing, releases, upgrades and production support.
• Experience in utilities, energy or customer-facing enterprise platforms is an advantage.
• Bachelor’s degree in IT, Computer Science, Engineering or a related field.

Important

This is a hands-on technical role — not a Project Manager or Vendor Manager position.

We are looking for someone who can get into the technology, configure/develop applications, work on integrations, troubleshoot issues and continuously improve platforms.

Oracle CC&B/C2M experience is preferred, but strong experience across multiple customer technology areas is essential.

Join TAQA Distribution and help shape the technology behind customer billing, digital services, smart metering and customer experience.