Lead Automotive Claims Engineer – Dubai

QBE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global insurance company is looking for a Claims Engineer in Dubai to manage complex auto warranty claims and provide technical guidance. The ideal candidate will possess strong communication skills, a good theoretical understanding of motor vehicles, and experience in a mechanical repair setting. We seek someone passionate about customer service, capable of building relationships with stakeholders and optimizing claims management strategies. We offer a supportive culture and flexible working arrangements.

Benefits

Flexible working arrangements

Wellbeing initiatives

Qualifications

• Theoretical motor vehicle technical knowledge is required.
• Experience in a mechanical repair environment is desirable.
• Passion for excellent customer service is essential.
• Good English skills are required, conversational Arabic is a plus.
• Basic computer skills, including Word and Excel.

Responsibilities

• Provide technical guidance for complex claims.
• Implement claims management strategies.
• Maintain knowledge of insurance guidelines.
• Build relationships with stakeholders.
• Manage a portfolio of high-value claims.
• Act as an escalation point for customer complaints.

Skills

Analytical Thinking

Customer Service

Claims Settlement

Negotiation

Problem Solving

Job description

A global insurance company is looking for a Claims Engineer in Dubai to manage complex auto warranty claims and provide technical guidance. The ideal candidate will possess strong communication skills, a good theoretical understanding of motor vehicles, and experience in a mechanical repair setting. We seek someone passionate about customer service, capable of building relationships with stakeholders and optimizing claims management strategies. We offer a supportive culture and flexible working arrangements.