Lead Applications Support Engineer

edara; Dubai; On-site; AED 80,000 - 110,000; Full time

Job summary

Emirates Integrated Telecommunications Company PJSC in Dubai seeks an experienced Applications Support Team Lead to oversee a team of analysts, ensuring high availability of enterprise applications and coordinating with cross-functional groups for rapid issue resolution.

The role requires strong ITIL knowledge, incident management experience, and hands-on expertise with big data, SQL, and monitoring tools. Dubai-based, with a focus on maintaining data quality and performance.

Qualifications

• Bachelor's degree in CS/IT or related field
• Experience leading a team of application support analysts
• Knowledge of ITIL and incident management

Responsibilities

• Lead and manage a team of applications support analysts.
• Oversee end-to-end application maintenance and support.
• Coordinate with cross-functional teams for issue resolution.
• Contribute to RFI and RFP for products and end-to-end solutions.
• Guide technical implementation and design during deployments.

Skills

Troubleshooting

Enterprise apps

ITIL

Incident management

Big data

Data Analytics

SQL

Scripting

Monitoring tools

Education

BSc./B.E./MCA

CS/IT degree

Job description

Emirates Integrated Telecommunications Company PJSC in Dubai seeks an experienced Applications Support Team Lead to oversee a team of analysts, ensuring high availability of enterprise applications and coordinating with cross-functional groups for rapid issue resolution.

The role requires strong ITIL knowledge, incident management experience, and hands-on expertise with big data, SQL, and monitoring tools. Dubai-based, with a focus on maintaining data quality and performance.