LCS workshop supervisor

-; Dubai; On-site; USD 70,000 - 90,000; Full time

Job summary

A global technology company based in Dubai is seeking a Workshop Supervisor to lead pressure management service operations. You will manage a team and ensure compliance with safety and quality standards while driving improvements in customer service and financial performance. This role requires significant experience in pressure relief valves and proven leadership abilities. The company offers a supportive environment emphasizing employee growth and well-being.

Benefits

Flexible benefits

Tuition reimbursement

Flexible leave policies

Insurance

Employee assistance programs

Qualifications

• 10+ years’ experience in pressure relief valves and regulators industry.
• Proven leadership skills.
• Strong troubleshooting, diagnostic, and evaluation skills.
• Excellent communication and interpersonal skills.
• Excellent safety and attendance record.

Responsibilities

• Lead the workshop team and coordinate all service operations.
• Ensure quality control and compliance with safety standards.
• Manage staffing and recruitment for the workshop team.
• Collaborate with engineers and suppliers to resolve quality issues.

Skills

Customer Focus

Solution Oriented

Leadership

Troubleshooting

Diagnostic Skills

Interpersonal Skills

Education

Degree in Mechanical Engineering or equivalent

Tools

SAP

Oracle

Outlook

Job description

Job Summary:

Based in Dubai, the Workshop Supervisor will be responsible for Pressure Management service operations from its facility in the UAE. The role will lead the workshop team and coordinate all in-house overhaul, parts, and repair activities related to the PRM range of products, including safety valves, regulators, and tank products.

In This Role, Your Responsibilities Will Be:

Service Operations

• Facilitate valve service center functions, including service operations, facility maintenance, machine shop, and contractor management.
• Coordinate and facilitate all in-house and field activities.
• Maintain all materials, equipment, parts, and tools necessary for daily service operations.
• Plan and execute to achieve monthly service center POR.
• Lead change management as the business evolves and implement process improvements.
• Improve company performance towards higher customer service standards and better financial results.
• Support job costing and prepare quotes for complex, new, or out-of-scope services.
• Perform calibration, testing, troubleshooting, and diagnostics of Pressure Management Products, with strong technical skills in assembly, testing, and troubleshooting of pressure relief and regulator products.
• Collaborate with product engineers, suppliers, third-party inspection agencies, and customers to resolve quality issues.
• Work with the sales team to identify business growth opportunities and ensure capacity for targeted STOs.
• Knowledge of international standards such as API 527, API 576, API 2000, ASME Sec XIII, NBIC, etc.
• Deliver KPIs aligned with BU objectives, including profit and loss accountability, resource utilization, and optimization.

Quality Assurance/Health & Safety

• Ensure quality control of all work and compliance with safety codes and engineering standards.
• Maintain a safe and healthy work environment, adhering to Emerson/Fisher policies and OSHA regulations.
• Implement safety improvement plans.
• Manage non-conformance, corrective, and preventive actions.
• Coordinate internal quality programs, customer surveillance, third-party inspections, and audits.
• Update employees on changes in work practices.

Employee Relations

• Manage employee, community, and government relations within the region.
• Handle staffing, recruitment, and personal development of staff.
• Provide training and support problem-solving.
• Ensure focus on quality programs and employee engagement.
• Document and give feedback on workmanship quality.
• Guide and develop the Saudi National workforce to meet competency standards.

Who you are?

• Customer Focus: Understands and anticipates customer needs to ensure high satisfaction.
• Solution Oriented: Looks for practical solutions to challenges.

For this Role, You Will Need:

• Degree in Mechanical Engineering or equivalent, with 10+ years’ experience in pressure relief valves and regulators industry.
• Proven leadership skills.
• Strong troubleshooting, diagnostic, and evaluation skills.
• Excellent communication and interpersonal skills.
• Proficiency in business systems such as SAP, Oracle, Outlook.
• Excellent safety and attendance record.

Preferred Qualifications that Set You Apart:

• Experience in process control industry.
• MEA (especially Saudi Arabia) experience.

Our Culture & Commitment to You!

At Emerson, we value every employee and foster an environment of innovation, collaboration, and diversity. We support your growth through mentorship, training, and leadership opportunities. We prioritize employee wellbeing with flexible benefits, including insurance, assistance programs, tuition reimbursement, and flexible leave policies. Our development programs span onboarding to leadership training, providing extensive growth opportunities.