Laundry Supervisor

Rotana; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Rotana in Dubai is seeking a dynamic Laundry Supervisor to lead daily laundry operations, ensuring on-time service and the highest standards for our guests across all laundry functions.

You will assist the Laundry Manager, supervise staff, ensure proper handling of guest and house laundry, liaise with the linen room, coordinate preventive maintenance with engineering, and uphold hotel policies to guarantee consistent quality.

Qualifications

• Degree or vocational training in laundry operations is preferred.
• Fluent English communication is essential.
• Experience in a hotel laundry environment is advantageous.
• Strong attention to quality and guest satisfaction.

Responsibilities

• Assist Laundry Manager in enforcing policies/ procedures/ rules and regulations as per hotel standards;
• Supervise and monitor the performance of the laundry employees in order to maintain established standards and provide efficient service to the guests;
• Responsible for proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed;
• Liaise with linen room to ensure that there is adequate clean linen and uniforms and maintain a neat work area;
• Follow up with engineering department on preventive maintenance and repair orders;
• Check daily production according to priorities and assist in the activities of the marker;
• Counter checks that all items processed are spotlessly clean as per hotel standards and guest satisfaction;
• Ensure that laundry employees are knowledgeable about hotel services and facilities.

Skills

English communication

Supervising people

Team leadership

Hotel operations understanding

Quality control

Education

Degree or vocational training in laundry operation

Tools

Computer knowledge

Job description

We are currently looking for dynamic and self-motivated Laundry professionals who want to move their careers forward. As a Laundry Supervisor you are responsible to ensure that laundry service/ required by our guest is met on time and with the highest possible standards/ whereby your role will include key responsibilities such as;

• Assist Laundry Manager in enforcing policies/ procedures/ rules and regulations as per hotel standards;
• Supervise and monitor the performance of the laundry employees in order to maintain established standards and provide efficient service to the guests;
• Responsible for proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed;
• Liaise with linen room to ensure that there is adequate clean linen and uniforms and maintain a neat work area;
• Follow up with engineering department on preventive maintenance and repair orders;
• Check daily production according to priorities and assist in the activities of the marker;
• Counter checks that all items processed are spotlessly clean as per hotel standards and guest satisfaction;
• Ensure that laundry employees are knowledgeable about hotel services and facilities.

Education/ Qualifications and Experiences:

You should ideally have a degree or a vocational training within the laundry operation and previous experience in a similar role. Good command of written and verbal English communication skills are essentials, and computer knowledge is an added advantage.

Knowledge and Competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results