Laundry Manager

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated Laundry Manager to oversee laundry operations in a bustling hospitality environment. This role involves ensuring quality standards, managing staff, and maintaining equipment while adhering to health and safety protocols. The ideal candidate will bring extensive experience in laundry management, operational expertise, and a keen attention to detail. Join a team that values employee development and offers opportunities for growth within the company and beyond. If you are passionate about service excellence and want to make a positive impact, this is the perfect opportunity for you.

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Opportunities for talent development

Participation in Corporate Social Responsibility activities

Qualifications

• 5 years of experience in laundry management in hospitality settings.
• Knowledge of laundry equipment and fabric care.

Responsibilities

• Supervise laundry services ensuring quality and standards.
• Manage chemical usage and maintain safety protocols.
• Train and motivate laundry staff for optimal performance.

Skills

Laundry Management

Operational Expertise

Attention to Detail

Budgeting and Cost Control

Health and Safety Compliance

Customer Service

Leadership and Team Management

Education

5 years of experience in laundry management

Tools

Inventory Management Software

Job description

• To supervise outsourced laundry services for quality and standard procedures
• To ensure all the equipment utilized in the laundry is well setup and maintained and the related instructions and cycles are well adapted and followed up
• To ensure a correct and economical use of all the chemicals and that the formulas are respected
• To ensure a proper storage of the chemicals respecting the environmental procedures
• To maintain the linen and laundry par stocks
• To ensure laundry staff has a full knowledge of all the textiles and their proper care
• To constantly check the linen uniform for cleanliness and defects and to recommend replacement if necessary
• To maintain constant linen flow to the floors and the outlets
• To ensure proper distribution of all articles and efficient handling of guests managers and employees uniforms
• To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity report
• To assist laundry and housekeeping operations during daily peak hours
• To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed
• To ensure uncompromising levels of cleanliness and maintenance through each employee's responsibility
• To maintain complete and readily accessible files
• To continuously study and evaluate the operations and procedures to increase revenue and productivity
• To ensure proper handling of lost and found items
• To participate in monthly inventories
• To follow up daily check lists
• To ensure a proper use of the telephone etiquette as per Rixos standards
• To call the Assistant Executive Housekeeper/ Executive Housekeeper for advice in serious cases or if an approval is required
• To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel
• To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it
• To ensure a proper coverage and supervision of the Laundry at all times
• To respect schedules terms and deadlines as agreed with the Management
• To ensure that all team members are updated with the latest administrative organizational operational or other changes and news
• To conduct / attend a daily line up briefing with the Laundry team to recapitulate tasks and activity
• To share daily activity highlights with the Assistant Executive Housekeeper and / or Executive Housekeeper including internal and external guest opportunities
• To assist in fulfilling administrative responsibilities and monitoring activities
• To be an ambassador of the Laundry and of the hotel in and outside the work place
• To assist in interviewing potential candidates and in new employees integration in liaison with the HR Department
• To create an atmosphere of high morale and a happy working relationship among the staff
• To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction
• To ensure trainings and regular refresher courses are conducted and attended as scheduled

Qualifications :

• 5 years of experience in a laundry management role especially in a hospitality setting is commonly required.
• Operational Expertise: Knowledge of laundry equipment fabric care and stain removal processes
• Attention to Detail: Precision in inspecting laundry items and maintaining quality standards
• Budgeting and Cost Control: Ability to manage laundry costs inventory and ordering supplies
• Health and Safety Compliance: Knowledge of sanitation safety protocols and best practices
• Customer Service: Ability to interact with hotel guests if necessary ensuring high-quality service
• Proficiency in laundry machinery and understanding of the latest laundry technology
• Inventory Management Software skills
• Knowledge of green initiatives or environmentally friendly practices in laundry
• Chemical knowledge
• Leadership and Team Management: Ability to supervise train and motivate laundry staff

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Remote Work : No

Employment Type : Fulltime