Laundry Attendant|Guest Laundry / Uniform (VUQ)

Emaar; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

Emaar is seeking an individual to manage laundry services within a dynamic hospitality environment. This role involves overseeing guest and staff laundry, ensuring cleanliness and efficiency while adhering to high service standards. Candidates with 1-2 years' experience in a similar role and a background in Hotel Management are encouraged to apply, as well as those who are passionate about delivering exceptional service.

Qualifications

• Minimum 1-2 years’ experience in a similar position in a 5-star hospitality company.
• Proficiency in English; additional language skills are an asset.

Responsibilities

• Manage Guest laundry and Staff laundry activities.
• Ensure cleanliness and orderliness of work areas.
• Conduct all operational tasks in Laundry in line with service standards.

Skills

Genuine service personality

High emotional intelligence (EQ)

Communication

Customer focus

Resilience

Education

High school diploma in Housekeeping

College degree in Hotel Management or related field

Job description

This function is to efficiently manage Guest laundry, Staff laundry, F & B linen, & Guest room linen activities, ensuring that the cleanliness related to laundry services and the orderliness of work areas are well maintained and in accordance with established standards. Ensure that each guest becomes a happy fan of our restaurants by delighting them with consistent high-quality food.

WHAT YOU WILL NEED TO SUCCEED

• Genuine service personality, with high EQ.
• Minimum of 1-2 years’ experience in a similar position in a 5-star hospitality company.
• Minimum of a high school diploma in Housekeeping / College degree in Hotel Management or a related field is preferred.
• A strong command of both written and spoken English is required; additional language skills are an asset.
• Conduct all operational tasks in Laundry in line with required service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
• Put Customer First
• Drive for Results
• Learning
• Resilience

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big, and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and can compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge, and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans, and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, expect the unexpected, and develop products and services that reflect the future.