Laundry Attendant

Mandarin Oriental Hotel Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a Laundry Attendant to manage high-quality laundry services. The role involves overseeing all aspects of garment care, from cleaning to presentation, ensuring guest satisfaction through efficient operations. Candidates must possess a high school diploma and relevant experience, with strong attention to detail and effective communication skills.

Qualifications

• At least 1 year of laundry or housekeeping experience in a luxury hotel.
• Knowledge of fabric types and their care.
• Effective verbal and written communication in English.

Responsibilities

• Manage guest laundry services including collecting, sorting, and cleaning garments.
• Oversee uniform and linen care, ensuring hygiene standards.
• Operate laundry machinery and maintain accurate inventory records.

Skills

Attention to detail

Problem-solving

Communication

Education

Senior High School Diploma or equivalent

Vocational training in Textiles or Hospitality

Tools

Laundry machinery

Cleaning chemicals

Job description

Based at the Mandarin Oriental Downtown, Dubai within the Laundry Department in Dubai, the Laundry Attendant is responsible for delivering high-quality laundry services to guests and colleagues. This role ensures that all garments, uniforms, and linens are cleaned, pressed, and presented according to the highest standards of Mandarin Oriental Downtown, Dubai. Laundry Attendant reports to Laundry Supervisor.

As a Laundry Attendant, you will be responsible for the following duties:

• Manage guest laundry services by collecting, sorting, cleaning, pressing, and inspecting garments per care labels and hotel standards.
• Oversee uniform and linen care, including sorting, cleaning, distributing, repairing, and conducting inventory checks to ensure quality and hygiene.
• Operate laundry machinery safely and effectively, adhering to maintenance and operational guidelines.
• Maintain accurate inventory records and ensure proper storage of uniforms and linens in a clean, organized environment.
• Collaborate with team members and other departments to ensure smooth laundry operations, especially during high-demand periods.
• Respond promptly to guest laundry requests, deliver items on time, handle complaints professionally, and create memorable experiences aligned with MOHG standards.

As a Laundry Attendant, we expect from you:

• Senior High School Diploma or equivalent required; Vocational training in Textiles, Fabric Care, or Hospitality is a plus.
• At least 1 year of laundry or housekeeping experience in a luxury hotel, with Middle East or pre-opening experience considered an advantage.
• Skilled in operating laundry machinery and using cleaning chemicals safely, with solid knowledge of fabric types and their care.
• Effective verbal and written communication in English is essential; Arabic language proficiency is an asset.
• Strong attention to detail, problem-solving ability, and capacity to manage multiple tasks independently.
• Physically fit to perform demanding tasks, with flexibility to work overnight shifts and maintain a professional appearance.

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