L3 IT Systems Engineer

Staff Connect IT Consultants; Abu Dhabi; In loco; AED 201.000 - 335.000; Tempo pieno

Descrizione del lavoro

Staff Connect IT Consultants seeks an experienced IT Systems & Support Engineer to sustain daily technology operations for a professional services firm in Abu Dhabi. This hands-on role focuses on delivering reliable Microsoft 365 services, cloud management, and security, while collaborating with lawyers, business teams, and vendors.

You will manage onboarding, licensing, endpoints, and iManage/other business apps, monitor backups and network health, and contribute to automation and AI

Competenze

• 5+ years in IT support or systems administration.
• Strong knowledge of Microsoft 365, Intune, Entra ID, Windows Server.
• Experience with cloud-based environments and security technologies.
• Good networking, firewalls, VPNs, and infrastructure support.
• Experience with iManage or document management systems is highly desirable.
• Exposure to automation and AI technologies is advantageous.
• Excellent troubleshooting and customer service skills.
• Ability to work independently in a professional services environment.

Mansioni

• Provide first and second-line hardware, software, and device support.
• Administer Microsoft 365 services: Exchange Online, Teams, SharePoint, OneDrive.
• Deploy, configure, and maintain user devices and endpoint security.
• Onboard/offboard users, manage access and licensing.
• Monitor system performance, backups, alerts, and service availability.
• Assist with security, automation, and AI-driven improvements.

Conoscenze

Microsoft 365

Intune

Entra ID

Windows Server

Endpoint management

Cloud security

Networking

VPN

iManage

AI / Automation

Strumenti

Power Platform

Descrizione del lavoro

About the Role

We are seeking an experienced and proactive IT Systems & Support Engineer to support the firm's day-to-day technology operations. This is a hands‑on role responsible for providing technical support to users, managing Microsoft 365 and cloud services, maintaining IT infrastructure, supporting legal and business applications, and contributing to the firm's security, automation, and digital transformation initiatives. The successful candidate will work closely with lawyers, business services teams, and technology vendors to ensure reliable, secure, and efficient IT services across the firm.

Key Responsibilities

• Provide first and second-line support for hardware, software, Microsoft 365, networking, printing, and mobile devices.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and Intune.
• Deploy, configure, and maintain user devices and endpoint security solutions.
• Manage user onboarding, offboarding, access permissions, and software licensing.
• Support iManage Cloud, legal applications, and other business‑critical systems.
• Monitor system performance, backups, security alerts, and service availability.
• Troubleshoot network, VPN, Wi‑Fi, and connectivity issues.
• Work with vendors to resolve technical issues and coordinate upgrades.
• Maintain IT asset inventories, technical documentation, and operational procedures.
• Assist with technology projects, automation initiatives, AI solutions, and continuous service improvements.

Skills

Skills & Experience

• 5+ years of experience in IT support, systems administration, or a similar role.
• Strong knowledge of Microsoft 365, Intune, Entra ID, Windows Server, and endpoint management.
• Experience supporting cloud-based environments and security technologies.
• Good understanding of networking, firewalls, VPNs, and infrastructure support.
• Experience with iManage or document management systems is highly desirable.
• Exposure to Power Platform, automation, and AI technologies is an advantage.
• Excellent troubleshooting, communication, and customer‑service skills.
• Ability to work independently, manage priorities, and provide support in a professional services environment.