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An established industry player is seeking a Technical Support Engineer to provide exceptional service and support to clients. In this role, you will be responsible for addressing technical issues related to hardware, software, and networking, ensuring smooth operations for users. You will leverage your expertise to resolve problems promptly through various communication channels, including email, chat, and phone. This opportunity offers a dynamic environment where you can utilize your skills in networking and system security while helping clients navigate their technical challenges. If you are passionate about technology and customer service, this position is perfect for you.
Technical Support Engineer responsibilities include service ticket registration, monitoring and analyzing the health status of devices in portals, resolving basic technical issues, configuration control, and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT and hardware issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
Key Responsibilities
This includes but are not limited to: