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L1- Technical Support Engineer (UAE Nationals only)- Call Center

Dicetek LLC

Abu Dhabi

On-site

AED 40,000 - 70,000

Full time

5 days ago
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Job summary

An established industry player is seeking a Technical Support Engineer to provide exceptional service and support to clients. In this role, you will be responsible for addressing technical issues related to hardware, software, and networking, ensuring smooth operations for users. You will leverage your expertise to resolve problems promptly through various communication channels, including email, chat, and phone. This opportunity offers a dynamic environment where you can utilize your skills in networking and system security while helping clients navigate their technical challenges. If you are passionate about technology and customer service, this position is perfect for you.

Qualifications

  • Bachelor's degree in Information Technology or Computer Science.
  • Hands-on experience in networking, routing, and switching.

Responsibilities

  • Address users' tickets regarding hardware, software, and networking.
  • Conduct remote troubleshooting for technical issues.
  • Assist users in connecting to video conferencing applications.

Skills

Technical Support
Networking
System Security
Remote Troubleshooting
Customer Service

Education

Bachelor's Degree in Information Technology
Bachelor's Degree in Computer Science

Tools

Zoom
Webex
Outlook

Job description

Technical Support Engineer responsibilities include service ticket registration, monitoring and analyzing the health status of devices in portals, resolving basic technical issues, configuration control, and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT and hardware issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Key Responsibilities

This includes but are not limited to:

  • Address users' tickets regarding hardware, software, and networking.
  • Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery.
  • Maintains and administers computer networks and related computing environments.
  • Has Hands-on experience in networking, routing, and switching.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Manage file servers and printer servers.
  • Manage hardware and software assets.
  • Ability to create accurate network diagrams and documentation for designing and planning network communication systems.
  • Handling Outlook and mailbox-related issues.
  • Assist users in connecting to video conferencing applications such as Zoom, Webex, etc.
  • Walk customers through installing applications and computer peripherals.
  • Ask targeted questions to diagnose problems.
  • Conduct remote troubleshooting.

Nationality: UAE / Emirati only

Qualification –

A bachelor’s degree in Information Technology or Computer Science.
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