L1- Technical Support Engineer (UAE Nationals only)- Call Center

Dicetek LLC; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in the UAE is seeking a Technical Support Engineer to address IT issues and assist clients with hardware and software problems. The role involves managing service tickets, troubleshooting issues remotely, and providing clients with detailed instructions. Candidates should hold a Bachelor's degree in Information Technology or Computer Science, with strong networking and troubleshooting skills.

Qualifications

• Bachelor’s degree in Information Technology or Computer Science.
• Experience in troubleshooting and resolving technical issues.
• Knowledge of data backup and recovery.

Responsibilities

• Address users' tickets regarding hardware, software, and networking.
• Conduct remote troubleshooting and walk customers through installations.
• Manage file and printer servers.

Skills

System security

Networking

Troubleshooting

Configuration control

Technical documentation

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Job description

Technical Support Engineer responsibilities include service ticket registration, monitoring and analyzing the health status of devices in portals, resolving basic technical issues, configuration control, and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT and hardware issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Key Responsibilities

This includes but are not limited to:

• Address users' tickets regarding hardware, software, and networking.
• Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery.
• Maintains and administers computer networks and related computing environments.
• Has Hands-on experience in networking, routing, and switching.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Manage file servers and printer servers.
• Manage hardware and software assets.
• Ability to create accurate network diagrams and documentation for designing and planning network communication systems.
• Handling Outlook and mailbox-related issues.
• Assist users in connecting to video conferencing applications such as Zoom, Webex, etc.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Conduct remote troubleshooting.
  
  

Nationality: UAE / Emirati only

Qualification –

A bachelor’s degree in Information Technology or Computer Science.