L1 Service Desk Agent

Ceenex Global LLC; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading company in the UAE is seeking a dedicated Service Desk Agent fluent in Arabic and English. This role requires strong technical knowledge and excellent customer service skills to assist clients with their inquiries and issues, ensuring user satisfaction.

Qualifications

• Fluency in Arabic and proficiency in English.
• 1-3 years of experience in a similar role.
• Strong interpersonal skills.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Diagnose and troubleshoot hardware and software issues.
• Maintain accurate records of all customer interactions.

Skills

Technical knowledge

Customer service

Problem-solving

Communication

Job description

We are looking for a dedicated and skilled Service Desk Agent who is fluent in Arabic and English to join our client team in UAE. The ideal candidate will possess strong technical knowledge and customer service skills to effectively assist clients with their inquiries and issues.

What Youll Do

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
• Diagnose and troubleshoot hardware and software issues.
• Providing remote access to guide users to fix issues.
• Escalate unresolved queries to the next level of support.
• Maintain accurate records of all interactions and steps taken.
• Follow standard procedures for proper escalation of unresolved issues.
• Provide excellent customer service and ensure user satisfaction.
  
  

What We re Looking For

• Minimum of 1-3 years experience in a similar role.
• Fluent in Arabic and proficient in English.
• Strong problem-solving skills and attention to detail.
• Excellent interpersonal and communication abilities.
• Ability to work effectively under pressure in a fast-paced environment.
  

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