L1 Desktop Support Engineer

Excis Ltd; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global IT support leader in the UAE is seeking a Desktop Support Engineer to provide hands-on support for hardware, networking, and desktop activities. You will deliver VIP support, manage audio-visual equipment, and resolve IT incidents to ensure optimal user experience. The ideal candidate has 2–3 years of experience in desktop support and strong problem-solving skills. Join our supportive team and grow your career while contributing to IT excellence.

Benefits

Competitive compensation

Supportive environment

Opportunities for professional growth

Qualifications

• 2–3 years of experience in Desktop Support or related IT roles.
• Proficiency in hands-on support for hardware and networking.
• Good communication skills with proficiency in local language and intermediate English.

Responsibilities

• Provide hands-on support for hardware and desktop activities.
• Deliver VIP support and manage audio-visual equipment.
• Resolve hardware, software, and network incidents promptly.

Skills

Hands-on support for hardware

Networking

IT asset management

VIP support

Problem-solving skills

Job description

WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER AT UAE!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer. The role involves providing hands-on support for hardware, networking, and desktop-related activities to maintain seamless daily IT operations at BH-owned locations. You will deliver proactive and tailored VIP support, managing audio-visual equipment and conference room technologies to ensure an optimal user experience. Additionally, you are responsible for diagnosing and resolving hardware, software, and network incidents promptly, prioritizing and escalating issues per BH guidelines, and adhering to all IT service processes, policies, and safety standards.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us! What You’ll Do :

• Provide hands-on support for hardware, networking, and desktop activities, including installation, break/fix, vendor coordination, and on-site triage, ensuring smooth daily IT operations in BH-owned locations.
• Deliver VIP support by offering proactive, tailored IT assistance, managing audio-visual equipment, conference room technology, and unified communications to enhance user experience.
• Respond to and resolve hardware, software, and network incidents promptly, prioritize issues per BH metrics, escalate when necessary, and comply with IT service processes, policies, and safety guidelines.

What You Need :

• 2–3 years of experience in Desktop Support or related IT roles.
• Proficiency in hands-on support for hardware, networking, and IT asset management.
• Ability to provide tailored VIP support and manage audio-visual and unified communication equipment.
• Good communication skills with proficiency in the local language and intermediate English.
• Strong problem-solving skills with the ability to prioritize, escalate incidents, and comply with IT service processes and safety guidelines.

Why Join Us :

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in UAE, and be at the forefront of IT support excellence!