The Kitchen Manager will be directly responsible for all kitchen functions, including preparation, maintaining quality standards, sanitation, cleanliness, training, and supervising team members to ensure they perform according to chain standard operations.
Key Result Areas:
- Ensure consistent product quality to guarantee customer satisfaction.
- Manage product preparation and projection to meet business levels, accurately maintaining the product control sheet to minimize wastage.
- Ensure product rotation (FIFO system) and maintain stock levels through accurate ordering.
- Control food costs and usage by following proper storage procedures, standard recipes, waste control, and maintaining proper food holding and refrigeration temperatures.
- Supervise employees to ensure CER and FSCC standards are maintained throughout shifts.
- Ensure compliance with statutory and company health, safety, and food hygiene regulations, taking corrective actions as necessary.
- Resolve product quality complaints confidently and report serious issues to the RM or Area Coach.
- Follow safety and security procedures to protect people, premises, stocks, and equipment.
- Recognize routine problems and react appropriately to resolve them.
- Maintain equipment cleanliness and functionality through inspections and adherence to cleaning and maintenance plans.
- Train new and existing team members to achieve proficiency in knowledge and skills, including cross-training and new product launches.
- Reward and recognize team members' performance.
- Manage full shift responsibilities in the absence of GM or AGM and develop other managers for KM functions.
- Handle daily shift management, including staffing, decision-making, and maintaining standards.
- Provide feedback to employees and take appropriate actions.
- Adhere to the UNIT REVIEW checklist.
- Control food costs through proper ordering and receiving processes.
- Maintain FIFO and ensure a safe working environment through ongoing repair and maintenance.
- Ensure food quality by maintaining cleanliness, organization, and sanitation.
- Perform line checks and show timeline checks as needed.
- Prepare food daily according to pars to meet guest demands.
- Assist with new menu implementations, train employees, and coordinate with FOH managers for food demonstrations.
- Ensure recipe adherence and monitor ticket times.
- Have comprehensive knowledge of storekeeper responsibilities, including control forms, case packs, counts, and pricing.
- Participate in ordering, inventory checks, and quality assessments during receiving, calculating usage, and managing variances.
- Know the APL list to ensure correct ordering, receiving, and storing of products.
- Attend monthly inventories, perform spot checks, and work on variances to ensure recipe adherence, food quality, and cost control.