The Kitchen Manager will be directly responsible for all kitchen functions, including preparation, maintaining quality standards, sanitation, cleanliness, training, and supervising team members to ensure performance according to chain standard operations.
Key Result Areas
- Ensure consistent product quality to achieve customer satisfaction.
- Oversee product preparation and projection, accurately maintaining the control sheet to minimize wastage.
- Ensure product rotation (FIFO system) and maintain stock levels through accurate ordering.
- Control food costs and usage by following proper storage, recipes, and waste procedures, including temperature controls.
- Supervise employees to maintain CER and FSCC standards throughout shifts.
- Ensure compliance with health, safety, and food hygiene regulations, taking corrective actions as needed.
- Resolve product quality complaints confidently, reporting serious issues to the RM or Area Coach.
- Follow safety and security procedures to protect people, premises, stocks, and equipment.
- Identify and resolve routine problems appropriately.
- Maintain cleanliness and excellent condition of equipment through inspections and maintenance programs.
- Train new and existing team members to achieve proficiency in skills and knowledge.
- Manage cross-training and new product launches, ensuring standards are maintained.
- Recognize and reward team members during shifts.
- Manage shift responsibilities in the absence of GM or AGM, developing other managers to perform KM functions.
- Handle daily shift decisions, staffing, and planning while upholding standards.
- Provide feedback to employees and take appropriate actions.
- Adhere to the UNIT REVIEW checklist.
- Control food costs through proper ordering and receiving processes.
- Maintain FIFO and ensure a safe working environment through ongoing maintenance and cleanliness.
- Ensure food quality by maintaining sanitation, organization, and storage standards.
- Perform line checks and show timeline checks as needed.
- Prepare daily food as per pars to meet guest demands.
- Train staff on new menu items and coordinate food demonstrations with FOH managers.
- Ensure recipe adherence and monitor ticket times.
- Possess comprehensive knowledge of storekeeper duties, including case packs, counts, and pricing.
- Participate actively in ordering, inventory checks, and quality control at receiving.
- Know and manage the APL list for proper product ordering, receiving, and storage.
- Attend monthly inventories, perform spot checks, and address variances to ensure recipe adherence and food quality.