The Kitchen Manager will be directly responsible for all kitchen functions, including preparation, maintaining quality standards, sanitation, cleanliness, training, and supervising team members to ensure they perform according to chain standard operations.
Key Result Areas:
- Ensure consistent product quality to guarantee customer satisfaction.
- Manage product preparation and projection to meet business levels, accurately maintaining the product control sheet to minimize wastage.
- Ensure product rotation (FIFO system) and maintain stock levels through accurate ordering.
- Control food cost and usage by following proper storage procedures, standard recipes, and waste control, including monitoring food holding and refrigeration temperatures.
- Supervise employees to ensure CER and FSCC standards are maintained throughout shifts.
- Follow statutory and company health, safety, and food hygiene regulations, taking corrective actions as needed.
- Resolve product quality complaints confidently, reporting serious issues to the RM or Area Coach.
- Adhere to safety and security procedures to protect people, premises, stocks, and equipment.
- Recognize routine problems and react appropriately to resolve them.
- Ensure all equipment is clean and in excellent condition through inspections and maintenance programs.
- Train new and existing team members towards Star / All-Star levels to achieve proficiency.
- Coordinate cross-training and new product launches, maintaining standards.
- Reward and recognize team members during shifts.
- Manage full shift responsibilities in the absence of GM or AGM, developing other managers for KM functions.
- Handle shift management, including staffing, decision-making, and upholding standards.
- Provide feedback to employees and take appropriate actions.
- Adhere to the UNIT REVIEW checklist.
- Control food costs through proper ordering and receiving procedures.
- Maintain FIFO and ensure a safe working environment through continual maintenance and repairs.
- Maintain high standards of cleanliness, organization, and sanitation of food products.
- Perform line checks and show timeline checks as needed.
- Prepare daily food as per pars to meet guest demands.
- Assist with new menu implementations, training staff, and conducting food demonstrations.
- Ensure recipe adherence and monitor ticket times.
- Possess comprehensive knowledge of storekeeper duties, including case pack counts, pricing, and pars.
- Participate in ordering, inventory checks, and quality assessments at receiving.
- Know the APL list to ensure proper ordering, receiving, and storage of products.
- Attend monthly inventories, perform spot checks, and address variances to ensure recipe adherence, food quality, and controlled food costs.