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A leading hospitality company in Dubai is seeking a Facilities Support Staff member to ensure service delivery aligns with customer requirements. Responsibilities include coordinating equipment changes, troubleshooting network issues, and maintaining inventory. Candidates must have a high school diploma and 3 years of relevant experience. This role requires effective communication skills and the ability to perform physically demanding tasks.
POSITION SUMMARY: Communicate with Facilities support staff and customers to understand customer requirements in order to ensure services delivered are as requested. Plan and coordinate equipment installations moves additions changes and system enhancements to improve reliability/performance. Analyze, recommend and implement process improvements. Troubleshoot network data issues and resolve nonroutine problems that may arise. Complete trouble tickets as required within cabling service level agreements. Maintain order of data network closets to ensure facilities are up to coded standards and work area is conducive to efficiencies in work process. Be knowledgeable about CAT 5, Fiber and power cabling capacities and standards. Support special events, large moves and changes as well as perform project work as requested. Maintain inventory of technology devices and materials.
Follow all company policies and procedures; report accidents, injuries and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety and/or costsavings. Read and visually verify information. Visually inspect tools, equipment or machines. Move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance. Enter and locate information using computer systems. Perform other reasonable job duties as requested by Supervisors.