Khatwaty High School Graduates Programme - Emiratisation

Emirates; Dubai; On-site; AED 30,000 - 50,000; Full time

Benefits offered by this job

Tax-free salary

Travel benefits

Exclusive discounts on flights and hotels

Job summary

Emirates is inviting applications for the Khatwaty programme in Dubai, aimed at equipping candidates with essential customer service skills for various roles. This structured program allows entry-level talent to advance into supervisory positions with tangible milestones.

Join a dynamic team at Emirates Airport Services, dnata, or other business areas, offering a tax-free salary and exclusive flight discounts. Candidates should possess a UAE passport, strong English skills, and be ready to embrace frontline roles.

Qualifications

• Hold a valid UAE passport and Khulasat Al Qaid.
• National service completion (for male candidates).
• Willing to work in a shift environment and wear a uniform in frontline roles.

Responsibilities

• Deliver top-notch customer service to passengers.
• Support VIP and passengers with special needs.
• Efficiently handle and process cargo operations.
• Perform surveillance and access control.

Skills

Fluent in written and spoken English

Excellent interpersonal skills

Customer-service skills

Proficient PC skills (Windows, Microsoft Word/Excel/E-mail)

Education

A levels or high school certificate

Job description

Job Purpose

The Khatwaty programme is your gateway to a dynamic career across a range of customer service roles, equipping you with the skills and opportunities to lead teams and shape the future of one of the world’s most renowned brands.

Depending on your interview, we’ll match you with the perfect position and support your career growth. This is an exciting opportunity to progress your career and be taught valuable skills by industry experts.

Why join the programme?

This tailored programme is designed to equip you with the essential tools to progress your career into supervisory roles. Whether in the airport, call centre, cargo, security or finance sectors, this programme offers you the chance to take your first step into a meaningful and impactful career.

Programme Highlights

• Structured Career Path: Move from entry-level positions to supervisory roles with clear, achievable milestones.
• On-the-Job Training: Learn directly from industry experts through hands‑on experience and real‑time problem solving in high‑energy environments.
• Supervisory Skills Development: Critical skills such as team management, effective communication, decision‑making and conflict resolution.
• National Pride & Global Impact: Represent the UAE on the global stage by welcoming millions of travellers and contributing to the UAE’s vision of excellence.

Business areas you can join

• Emirates Airport Services – Deliver top‑notch customer service to passengers during check‑in, boarding and baggage handling.
• dnata Airport Services – Provide exceptional service at check‑in, gates, transfer desk and special handling, supporting VIP, unaccompanied minors and passengers with special needs.
• SkyCargo – Efficiently handle and process cargo, courier and mail in the warehouse/airside operations area.
• Group Security – Perform surveillance, guarding, escort, screening and access control to protect staff, property and aircraft.
• Contact Centre – Serve as the voice of Emirates, providing accurate information about products and services.

Qualifications

• Hold a valid UAE passport and Khulasat Al Qaid.
• National service completion (for male candidates).
• Fluent in written and spoken English; additional language fluency is a plus.
• A levels or high school certificate.
• Excellent interpersonal and customer‑service skills.
• Willing to work in a shift environment and wear a uniform in frontline roles.
• Proficient PC skills (Windows, Microsoft Word/Excel/E‑mail).

Selection Process

1. Step 1 – Apply: Submit your application; we will confirm receipt via email.
2. Step 2 – Review: Our Recruitment Team will review your application.
3. Step 3 – Phone‑screening / Video Interview and Assessment: If shortlisted, you will be contacted for a phone screening or provided a link to an on‑demand video interview assessment via Teams Call.
4. Step 4 – Final face‑to‑face interview
5. Step 5 – Offer: Successful candidates receive an employment offer including the benefits package for the role.

Salary & Benefits

Join us in Dubai and enjoy a tax‑free salary, travel benefits and exclusive discounts on flights and hotels worldwide.

Life in Dubai

Discover what it’s like to work in our fast‑paced, cosmopolitan city through the Dubai Lifestyle section of our website at emiratesgroupcareers.com.