Key Relationship Manager

IFX Ltd; Dubai; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Enrolment into DEWS

Private healthcare

25 days’ annual leave

Work from Abroad scheme

Annual Leave Loyalty Scheme

Training sponsorship

Annual flight expense scheme

Enhanced maternity & paternity pay

Job summary

IFX Ltd in Dubai is expanding its funds desk and seeks a Key Relationship Manager to win and grow relationships with fund managers, administrators and service providers across DIFC and ADGM. You will own the full sales cycle from discovery to onboarding.

You will map the market, build a pipeline through introductions and events, and lead end-to-end deals with CFOs, COOs and managing partners, while ensuring compliant onboarding and a superior client experience.

Qualifications

• Solid experience in UAE funds ecosystem including fund administration and fund services.
• Established network across UAE funds managers and service providers.
• Fluent English; Arabic is a plus.

Responsibilities

• Map the DIFC and ADGM funds landscape and identify target accounts.
• Lead end-to-end sales including discovery, solution design, proposal, negotiation and close.
• Guide clients through onboarding with compliance and KYC teams to go live quickly.
• Grow relationships by adding entities, currencies and payment flows as funds are launched.
• Build referrals through partner networks and industry events.
• Maintain accurate Salesforce records and report progress to Sales Director.

Skills

UAE funds ecosystem

DFSA/FSRA knowledge

Established UAE network

Commercial drive

Senior stakeholder conversations

CRM proficiency

Fluent English

Education

Finance/business degree or equivalent

Tools

Salesforce

Job description

Key Relationship Manager

Department: Revenue

Employment Type: Permanent - Full Time

Location: Dubai

Reporting To: Chris Drumm

Description

Overview of the role IFX Payments has a dedicated funds desk in our Dubai, UAE office, with a funds specialist already in place, We are now growing the team with two Key Relationship Manager, Funds to build on that momentum. You will win and grow relationships with fund managers, fund administrators, corporate service providers and the wider fund ecosystem across DIFC and ADGM.

You will own the full sales cycle, from introduction and needs discovery through onboarding and account growth. The desk is still early, so you will have real scope to shape how it grows.

Key Responsibilities

1. Market mapping and targeting
   • Map the DIFC and ADGM funds landscape: fund managers, family offices, fund administrators, corporate service providers, law firms and auditors.
   • Identify and prioritise target accounts, and track new fund launches, licence approvals and regulatory changes that create opportunities.
2. Relationship-led business development
   • Build a pipeline through introductions, referrals, industry events and our partner network.
   • Represent IFX at networking sessions and industry events in Dubai and Abu Dhabi, and follow up every introduction with purpose.
3. Client acquisition
   • Lead the end-to-end sales process: discovery, solution design, proposal, commercial negotiation and close.
   • Understand how each client’s structures fit together (master funds, feeders, SPVs, GPs and management companies) and tailor account, FX and payment solutions to match.
   • Present IFX's proposition clearly to managing partners, CFOs, COOs and heads of fund operations.
4. Onboarding and client experience
   • Guide clients through KYC and onboarding with our compliance and onboarding teams, anticipating the documents fund structures need so accounts go live quickly.
   • Set clear expectations on timelines and act as the client's main point of contact through go-live.
5. Account growth and retention
   • Grow each relationship as the client launches new funds and SPVs, adding entities, currencies and payment flows.
   • Run regular account reviews and identify cross-sell opportunities, including referrals to our corporate desk.
6. Intermediary and referral partnerships
   • Develop referral relationships with fund administrators, corporate service providers and advisers who can introduce multiple clients.
   • Keep partners informed and engaged so IFX stays front of mind for their clients.
7. Pipeline management and reporting
   • Record all activity, opportunities and client interactions in Salesforce, keeping the pipeline accurate and current.
   • Report progress against targets to the Sales Director and adjust plans as needed.
8. Collaboration and market intelligence
   • Work with marketing on funds-specific campaigns, content and events.
   • Share market feedback on product gaps, pricing and competitor activity to shape the funds proposition.
9. Risk management and compliance
   • Ensure all sales activity complies with DFSA and FSRA requirements and IFX policy.
   • Work closely with compliance on AML, KYC and sanctions requirements for every client and structure.

Skills, Knowledge and Expertise

Essential

• Solid experience of the UAE funds ecosystem, in fund administration, fund services, corporate services, private banking, custody or transaction banking.
• Working knowledge of how funds and SPVs are established, administered and banked in DIFC and ADGM, and of the DFSA and FSRA frameworks.
• An established network across fund managers, administrators and service providers in the UAE.
• Commercial drive, with a track record of winning new business or clearly influencing revenue, even if not in a pure sales title.
• The confidence to lead senior conversations and to explain FX and cross-border payments simply.
• Strong organisation, follow-through and comfort working in a CRM.
• Fluent English.

Desirable

• Experience in FX, payments or transaction banking.
• Familiarity with fund onboarding and KYC for complex, multi-layered structures.
• Arabic or another regional language.
• A degree in finance, business or a related field, or equivalent professional experience

How you work

• Relationship-first: you build trust over time and protect your reputation in a small market
• Self-starting and comfortable building something new rather than inheriting a book.
• A team player who shares referrals across desks and wants the whole vertical to win

Benefits

• Enrolment into DEWS
• Private healthcare
• 25 days’ annual leave, plus an extra day off for your birthday!
• Eligible employees can take part in our Work from Abroad scheme for up to 2 weeks per year
• Look forward to our Annual Leave Loyalty Scheme where annual holiday entitlement increases by 1 day per year after 3 full years of service
• Training sponsorship
• Annual flight expense scheme
• Enhanced maternity & paternity pay after a year’s service