Key Accounts Manager (CHINESE SPEAKING)

مناطق رأس الخيمة الاقتصادية (راكز); Ras Al Khaimah; On-site; AED 60,000 - 100,000; Full time

Job summary

A leading company in Ras Al Khaimah is seeking a Key Account Manager to establish and maintain strong relationships with key clients. This role involves managing account operations, achieving financial goals, and ensuring customer satisfaction by providing tailored solutions. The ideal candidate will have at least 8 years of experience in client engagement, strong negotiation skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum 8-10 years of industry related experience.
• Fluent in English (Multilingual preferred).
• Proven ability to manage multiple accounts.

Responsibilities

• Build and maintain strong relationships with key clients.
• Manage service requests and coordinate with internal teams.
• Drive contract renewals and upselling opportunities.

Skills

Client Engagement

Negotiation

Analytical Skills

Communication

Agility

Marketing Automation

MS Office

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Job description

Job Purpose:

The objective of a Key Account Manager role is to establish and maintain strong relationships with clients who are considered key accounts within RAKEZ. The primary focus of a Key Account Manager is to effectively manage and grow the relationship with key accounts while ensuring customer satisfaction and achieving revenue goals.

The role has 3 key areas:

• Account Management & Customer Service
• Achievement of financial goals (renewals/expansions)
• Default recovery

The role encompasses a lot of stakeholder management as a KAM in RAKEZ is considered as a connector between the customer, internal departments and external entities (Private & Government).

Responsibilities:

• Customer Relationship Management

Build and maintain strong relationships with key clients through regular contact, site visits, and tailored solutions, ensuring high customer satisfaction and long-term loyalty.

• Service Coordination & Issue Resolution

Act as the focal point for clients by managing service requests end-to-end, escalating unresolved issues, and coordinating with internal teams (Engineering, OSS, Legal, etc.) to ensure timely responses and quality service.

• Client Data & Feedback Management

Maintain accurate and up-to-date client records in Salesforce, monitor service dashboards daily, gather client feedback, and propose service enhancements to improve the overall customer experience.

• Revenue Management

Drive contract renewals, upsell and cross-sell services, and ensure on-time payment collections. Meet revenue and renewal targets while minimizing and recovering any portfolio defaults.

• Business Growth & Client Retention

Collaborate with BD and Sales to identify expansion opportunities, develop loyalty strategies, and convert positive client relationships into increased revenue and long-term partnerships.

• Internal Collaboration & Process Improvement

Support the procurement of client-facing documents and recommendations, assist with proposal creation, and contribute to special projects aimed at business enhancement.

• Customer Networking & Events

Plan and execute client events and create personalized networking opportunities that connect clients with peers and potential partners, adding value beyond core services.

Qualifications

• Bachelor's degree in Business Administration, Marketing.
• Minimum 8-10 years of industry related experience with customer engagement or any related experience.
• Has experience in delivering client-focused solutions to customer needs, in client or public relations.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Fluent in English (Multilingual is preferred).
• Agile.
• Responds well in fast-paced, high-pressure environment.
• Strong quantitative and qualitative analytic skills.
• Good communication skills.
• Strong negotiation skills
• Market-focused and results-oriented.
• Demonstrated skills, knowledge and experience in strategies and techniques required for achieving financial target and customer relationship KPIs
• Presentable and confident enough to represent RAKEZ at different forums.
• Knowledge of marketing automation and customer relationship management platforms (SF).
• Excellent knowledge of advanced MS Office