Key Accounts Coordinator

The Key Accounts Coordinator is responsible for assigned account or Trade Lane customer retention, volume or revenue growth and customer satisfaction. The Coordinator is primarily engaged in supporting Account Managers in managing and growing assigned accounts or trade lanes, by closely monitoring new volume growth opportunities and accounts in the pipeline.

Account or Trade Lane Management and Customer Service:

1. Develop strong relationships with assigned clients, and overseas trade lane counterparts (if applicable) through timely communication and excellent customer service.
2. Deliver custom solutions to clients in order to simplify their logistics needs.
3. Serve as the first point of contact between the client and internal operations and sales teams.
4. Ensure escalated issues are managed through to resolution.
5. Identify and qualify business opportunities with small and mid-size companies or assigned trade lane.
6. Handle at least 80-100 job files/bookings per month.
7. Prepare and present proposals, quotes and recommend services based on customer needs.
8. Create and maintain operational SOPs and conduct internal audits for assigned accounts, as needed.
9. Onboard/Implement new customers.
10. Support RFQ and RFI process.

We are looking for:

• Minimum 4-5 years similar experience in the field of Freight Forwarding industry in UAE.
• It is preferable that the applicant has a good understanding of the UAE export/import market, shipping industry and logistics processes.
• Applicants must currently be available in UAE.
• Good communication skills in English, with proficiency in professional email writing.