Key Accounts Coordinator

Consolidated Shipping Services; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Key Accounts Coordinator to enhance customer satisfaction and drive revenue growth. This pivotal role involves managing client relationships, delivering tailored logistics solutions, and supporting Account Managers in the Freight Forwarding sector. The ideal candidate will have a strong understanding of the UAE export/import market and logistics processes, along with excellent communication skills. Join a dynamic team where your contributions will directly impact customer success and operational excellence in a fast-paced environment.

Qualifications

• Mindestens 4-5 Jahre Erfahrung in der Frachtbranche in den VAE.
• Gute Kommunikationsfähigkeiten in Englisch erforderlich.

Responsibilities

• Entwicklung starker Beziehungen zu Kunden und Unterstützung der Kontomanager.
• Bearbeitung von 80-100 Aufträgen pro Monat und Lösung von Kundenproblemen.

Skills

Kundenbeziehungsmanagement

Logistikprozessverständnis

Kommunikationsfähigkeiten

Problemmanagement

Education

4-5 Jahre Erfahrung in der Frachtbranche

Job description

The Key Accounts Coordinator is responsible for assigned account or Trade Lane customer retention, volume or revenue growth and customer satisfaction. The Coordinator is primarily engaged in supporting Account Managers in managing and growing assigned accounts or trade lanes, by closely monitoring new volume growth opportunities and accounts in the pipeline.

Account or Trade Lane Management and Customer Service:

1. Develop strong relationships with assigned clients, and overseas trade lane counterparts (if applicable) through timely communication and excellent customer service.
2. Deliver custom solutions to clients in order to simplify their logistics needs.
3. Serve as the first point of contact between the client and internal operations and sales teams.
4. Ensure escalated issues are managed through to resolution.
5. Identify and qualify business opportunities with small and mid-size companies or assigned trade lane.
6. Handle at least 80-100 job files/bookings per month.
7. Prepare and present proposals, quotes and recommend services based on customer needs.
8. Create and maintain operational SOPs and conduct internal audits for assigned accounts, as needed.
9. Onboard/Implement new customers.
10. Support RFQ and RFI process.

We are looking for:

• Minimum 4-5 years similar experience in the field of Freight Forwarding industry in UAE.
• It is preferable that the applicant has a good understanding of the UAE export/import market, shipping industry and logistics processes.
• Applicants must currently be available in UAE.
• Good communication skills in English, with proficiency in professional email writing.