Key Account Specialist - UAE Nationals

Stanley Black and Decker; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A global tool and hardware company in Dubai is looking for a customer support role focused on promoting products and providing technical assistance. The ideal candidate should have a bachelor's degree in business or related field, with excellent communication skills and 1-2 years of experience. Responsibilities include product training, customer engagement, and participating in exhibitions to ensure impactful displays.

Qualifications

• 1-2 years of experience in a similar role.
• An MBA is a bonus.

Responsibilities

• Support customers by promoting products and providing technical support.
• Conduct training and prepare for exhibitions.
• Generate demand for products and build rapport with key accounts.

Skills

Interpersonal Skills

Communication Skills

Self-Motivated

Good Computer Skills

Education

Bachelor's degree in business, economics, sales, or marketing

Job description

Education: A graduate with a bachelor’s degree in business, economics, sales, and marketing (an MBA is a bonus) with 1-2 years of experience.

Excellent Interpersonal Skills: Ability to represent the organization publicly, during media events, product launches, demonstrations, and trade shows.

Strong Communication Skills: Ability to convey information effectively to customers, suppliers, and team members.

Self-Motivated: Capable of working independently and in groups to achieve goals.

Good Computer Skills: Proficiency in generating reports, viewing marketing metrics, extracting data, and familiarity with e-commerce platforms and social media for customer engagement and product promotion.

Responsibilities include supporting customers by promoting products, providing technical support, conducting training, and assisting with exhibition preparations to ensure impactful displays.

Key Skills & Passion:

1. Continuously update product knowledge and propose solutions through demonstrations.
2. Identify customer needs with effective listening, propose solutions, and explain value propositions.
3. Stay updated on product, application knowledge, and market trends.
4. Proactively generate demand for DEWALT & STANLEY products, developing a strong sales pipeline.
5. Build rapport with key accounts and provide exceptional service, including after-sales support.
6. Conduct market research and communicate customer feedback to marketing and product teams.
7. Provide product and safety training, support jobsite events, and launch new products.
8. Organize and execute dealer training programs locally.
9. Recommend product improvements and support marketing strategies for profitability.