Key Account Manager - Service (Elevators & Escalators)

KONE; Sharjah; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Key Account Manager to join their rapidly expanding team in Sharjah. This role offers a unique opportunity to lead strategic relationships with key customers, ensuring satisfaction and identifying new sales opportunities. You will be part of a collaborative culture that values innovation and employee engagement, where your contributions can significantly impact the success of the company. If you have a passion for sales and a strong background in managing key accounts, this role could be your perfect next step in a rewarding career.

Qualifications

• 5+ years in Complex Sales or Key Account Management.
• Strong ability to interpret customer needs and align solutions.

Responsibilities

• Develop and nurture customer relationships in Sharjah & Northern Emirates.
• Manage leads and contracts to meet sales targets.

Skills

Complex Sales

Business Development

Key Account Management

Customer Relationship Management

Negotiation Skills

Communication Skills

Presentation Skills

Digitalization

Education

Bachelor's Degree in Engineering

Tools

CRM Software

Tendering Tools

Job description

Certified as a Top Employer, KONE is dedicated to creating a better world of work through excellent people practices. We are committed to fostering a positive work culture, inspiring high standards of quality and efficiency, prioritizing our people, and promoting collaboration, diversity, growth, and wellbeing.

Our team in UAE is expanding rapidly, and we are seeking an energetic and enthusiastic Key Account Manager based in Sharjah, UAE, to oversee Service Sales in Sharjah & Northern Emirates. This role involves leading and developing strategic relationships between KONE and key customers, identifying value-added solutions, and maintaining and expanding existing maintenance contracts while generating new opportunities.

This is a unique opportunity to join a team of professionals dedicated to sales development and sharing best practices. If you believe you can add value to this role, we encourage you to apply.

What will you do?

• Develop and nurture customer relationships within your area of responsibility.
• Ensure customer satisfaction and address complaints collaboratively.
• Maintain accurate documentation of customer and contact information.
• Manage leads, opportunities, orders, and contracts to meet sales targets, proactively seeking new opportunities outside current customer accounts.
• Identify customer needs and align KONE solutions accordingly.
• Price proposals using approved tendering tools.
• Ensure contract contents align with negotiated outcomes.
• Keep CRM data updated with opportunities, tasks, and visits.

Are you the one?

• Bachelor's Degree, preferably in engineering.
• At least 5 years of experience in Complex Sales, Business Development, or Key Account Management.
• Experience managing key accounts and major projects is essential.
• Familiarity with industries involving developers, main contractors, and consultants.
• Strong ability to interpret customer needs.
• Proven sales success and customer focus.
• Interest in new technologies and digitalization.
• Excellent communication, presentation, and negotiation skills in English.
• Experience in the UAE market is preferred.

Successful candidates will be invited for an automated video interview. Please check your email regularly to respond within the specified timeframe.

At KONE, we foster an innovative, collaborative culture that values each individual's contribution. We emphasize employee engagement, sustainability, ethical business practices, and mutual trust and respect. We offer diverse experiences and opportunities to help you achieve your career and personal goals, supporting a healthy work-life balance.

Learn more at www.kone.com/careers.