KEY ACCOUNT MANAGER (PARTNER CHANNELS)

SupportFinity™; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Fortis is seeking a Key Account Manager, responsible for expanding client bases through strategic partnerships in the banking and payments sector. Candidates should possess strong account management experience, excellent interpersonal skills, and the ability to drive growth initiatives effectively.

Qualifications

• 3+ years of experience in key account management or business development.
• Fluency in Hindi or Arabic preferred.
• Evidence of growing relationships with financial institutions.

Responsibilities

• Manage ongoing partnerships with banks and PSPs.
• Develop and implement partner incentive programs.
• Ensure regular exchange of business leads with partners.

Skills

Interpersonal skills

Networking

Results-oriented

Collaboration

Job description

About The Role

The Key Account Manager is responsible for developing and scaling Fortis's client base through existing strategic partners: banks and payment service providers (PSPs). The primary focus is farming: increasing the efficiency of current partnerships, growing the number of clients acquired through these partners, and maximizing revenue from each active partner channel. This is achieved through a systematic approach to partner management, establishing processes, lead sharing, and launching joint initiatives.

What you'll be doing

• Managing ongoing partnership projects with banks and PSPs
• Monitoring fulfillment of agreements with partners
• Developing and implementing partner incentive programs
• Organizing joint initiatives (marketing campaigns, integration projects)
• Ensuring regular exchange of business leads with partners
• Collaborating with internal Fortis teams to execute partnership initiatives

Who we're looking for

• Hindi- or Arabic-speaking
• 3+ years of experience in key account management, partnership management, or business development (farming)
• Proven track record of managing and growing relationships with banking or financial institutions
• Experience in fintech, digital payments, lending, or financial services is highly preferred
• Strong interpersonal and networking skills to build trust and long-term partnerships with bank stakeholders
• Skilled in coordinating cross-functional teams to launch and manage partnership initiatives
• Understanding of banking products, services, and regulatory environment
• Results-oriented with a growth mindset

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