Key Account Manager - Local Shops (Health & Beauty)

Delivery Hero Austria; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A multinational food delivery platform in Dubai is seeking a Key Account Manager to oversee and expand partnerships. This role involves driving revenue, managing vendor relationships, and executing regional marketing strategies. The successful candidate will possess strong communication skills and relevant experience in account management within the pharmacy or beauty sectors.

Qualifications

• 3-5 years of relevant experience or a similar role.
• Ability to analyze data and sales statistics to develop solutions.
• Experience managing brands in pharmacy, health, and beauty sectors.

Responsibilities

• Expand Key Accounts portfolio and drive revenue generation.
• Build and maintain relationships with Key Account Vendors.
• Conduct quarterly reviews with partners to highlight growth areas.

Skills

Communication

Negotiation

Customer Orientation

Data Analysis

Education

Bachelor’s degree in any discipline

Tools

Sales Force

Job description

About the opportunity

Role Summary
We are seeking a Key Account Manager to join our team and contribute to our growth. If you are a team leader eager for a new challenge, a multinational workplace awaits you.

What’s On Your Plate?

• Responsible for expanding their Key Accounts portfolio and driving these partners to generate revenue.
• Optimize Key Account performance, ensure engagement and satisfaction, and conduct regular business reviews for full visibility of performance.
• Identify revenue opportunities.
• Drive growth and position Key Accounts as customer acquisition channels for Q-commerce and Local Shops.
• Build weekly/monthly reports, track and communicate performance data.
• Establish, build, and maintain strong relationships.
• Understand marketing calendars, strategize, plan, and execute regional campaigns supported by key partners.
• Build visibility internally and externally through data analysis and cross-functional reviews.
• Identify industry trends.
• Define projects, processes, solutions, and systems to meet Talabat and partner objectives.
• Collaborate with Ops to identify and resolve commercial gaps and opportunities to increase revenue or optimize operations.
• Drive growth of Key Accounts in Non-Food Vertical.
• Manage relationships with Key Account Vendors.
• Accountabilities include:
  • Right Assortment
  • Healthy Orders
  • GMV Growth
• Ensure consistent service quality across brands and locations.
• Maintain ongoing relationships with vendors and stakeholders.
• Conduct quarterly reviews with partners to highlight growth areas and improvements.
• Provide high service levels for seamless customer and partner experiences.
• Coordinate internally to meet brand requirements.
• Update and track activities related to the brand on Sales Force.

What you need to be successful

What Did We Order?

• Bachelor’s degree in any discipline.
• 3-5 years of relevant experience or holding a similar role.
• Ability to analyze data and sales statistics to develop solutions.
• Excellent communication and negotiation skills.
• Customer-oriented mindset.
• Experience managing brands within pharmacy, health, and beauty sectors.
• Willingness to travel as required.

Who we are

Who are we?
Talabat is a leading food delivery platform in the MENA region. Since our first order in Kuwait in 2004, we have grown significantly, delivering hundreds of millions of orders annually across nine countries with over 3,000 employees. We partner with over 27,000 brands and nearly 50,000 branches. Our Talabat Mart service delivers groceries within 30 minutes in Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE.

Our mission is to prioritize our ecosystem—customers, partners, employees, riders, and communities. Our #techforgood initiative allows customers to donate directly to charities through Talabat, supporting causes like food insecurity. Since 2020, we have facilitated over 1 million meals and donated over $1.5 million to charity in partnership with our community.