Key Account Manager (iGaming Sector)

Burjline Builders; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in the iGaming sector is seeking a dynamic Key Account Manager to oversee a portfolio of high-value clients. This role emphasizes building long-term relationships and optimizing player value while ensuring client satisfaction. The ideal candidate will thrive in a fast-paced environment, leveraging strong communication and negotiation skills to enhance client engagement. With a focus on data-driven decision-making, you'll analyze performance metrics and collaborate with internal teams to deliver exceptional service. Join this innovative firm and make a significant impact in the exciting world of iGaming.

Qualifications

• Proven experience as a Key Account Manager or in client-facing roles.
• Strong knowledge of online casino operations and iGaming products.

Responsibilities

• Manage and grow a portfolio of key clients, ensuring high levels of engagement.
• Analyze account performance and identify growth opportunities.

Skills

Account Management

iGaming Knowledge

Communication Skills

Negotiation Skills

Data Analysis

CRM Proficiency

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Tools

CRM Tools

Microsoft Office

Google Workspace

Job description

Job Summary:

We are looking for a results-driven and relationship-focused Key Account Manager to manage and grow a portfolio of high-value clients in the iGaming industry. This role is responsible for building long-term relationships, optimizing player value, and ensuring client satisfaction through effective communication, performance analysis, and strategic support. The ideal candidate will have experience in account management, a strong understanding of iGaming products (casino, sportsbook), and the ability to thrive in a fast-paced, data-driven environment.

Key Responsibilities:

Manage and grow a portfolio of key clients, ensuring high levels of engagement, retention, and satisfactionAct as the main point of contact for assigned accounts, providing ongoing support and performance updatesUnderstand clients business needs and align solutions to help them achieve their goalsAnalyze account performance, player data, and campaign results to identify growth opportunitiesCoordinate with internal teams (marketing, product, support, finance) to deliver seamless serviceMonitor client activity and behavior to proactively address any issues or opportunitiesNegotiate and renew contracts or agreements as neededStay informed on industry trends, competitor activity, and regulatory changes relevant to your marketsPrepare and deliver regular performance reports, forecasts, and strategic reviews

Requirements:

Proven experience as a Key Account Manager or in client-facing roles, preferably in the iGaming sectorStrong knowledge of online casino operationsExcellent communication, negotiation, and relationship management skillsData-driven mindset with the ability to interpret KPIs and analyticsStrong organizational skills and the ability to manage multiple accounts and prioritiesProficiency in CRM tools and Microsoft Office / Google WorkspaceFluent in English; additional languages are a plusBachelor's degree in Business, Marketing, or a related field

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