Key Account Manager - Fuel Sales

Emarat - Emirates Petroleum Company P.J.S.C; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Emarat - Emirates Petroleum Company P.J.S.C. is seeking a strategic Business Development/Key Accounts professional in Dubai to manage and grow a portfolio in the oil and gas sector.

You will lead marketing plans for Retail Fuel solutions and coordinates with cross-functional teams to deliver value to major clients. The role requires at least 6 years in related fields, strong relationship management, and ability to close new locations and contracts.

Qualifications

• Bachelor's degree in business administration, engineering, supply chain, or related field.
• Minimum of 6 years of experience in related field.

Responsibilities

• Develop and execute a strategic plan for managing and growing a portfolio of key accounts in the oil and gas sector.
• Develop the marketing and promotion plans of EMARAT's Retail Fuel solutions and stations which meets UAE standards.
• Lead exploration of new business opportunities; sign-up new locations and prepare agreements.
• Understand Retail Fuel requirements and offer customized solutions.
• Serve as main point of contact between key clients and the company to ensure satisfaction.
• Monitor and evaluate Retail Fuel performance and propose improvements.
• Lead collaboration between service and operations teams to meet client needs.
• Lead implementation of Retail Fuel solutions ensuring on-time delivery and budget compliance.
• Develop strategies to achieve/retain market leadership position.
• Identify risks to key client relationships and develop mitigation plans.

Skills

Key account management

Sales & business development

Stakeholder management

Education

Bachelor's degree in business administration, engineering, supply chain, or related field

Job description

Core Responsibilities:

• Develop and execute a strategic plan for managing and growing a portfolio of key accounts in the oil and gas sector, focusing on long‑term value creation for retail fuel.
• Develop the marketing and promotion plans of EMARAT's Retail Fuel solutions and stations which meets the UAE approved standards to existing and potential customers.
• Lead the exploration of new business opportunities; signs‑up new locations, prepares agreements and sales reports within level of authority.
• Understand Retail Fuel requirements by the public, challenges, and business objectives to offer customized solutions.
• Serve as the main point of contact between key clients and the company, maintaining close communication to ensure client satisfaction.
• Monitor and evaluate Retail Fuel performance, making recommendations for improvements based on operational data and customer feedback.
• Lead the collaboration between service and operations teams to ensure client needs are met efficiently.
• Lead the implementation of Retail Fuel solutions, ensuring projects are delivered on time, within budget, and meet customer specifications.
• Develop strategies to effectively achieve/retain market leadership position.
• Identify potential risks to key client relationships, contract renewals, or project timelines, and develop mitigation plans to address these challenges.

Business Development:

• Lead generation for segments including Bulk contracted as well as opportunistic adhoc spot deals, Target long term contracted customers requiring comprehensive fuel solutions and providing them with infrastructure and assets.
• Meet annual volumes and gross profit targets.
• Collect outstanding dues from customers.
• Enhance market share through strategic initiatives.
• Expand territory reach.
• Gather market intelligence on products and services offered by competitors.
• Ensure proper maintenance of equipment at sites and asset tracking.
• Manage relationships with key government and corporate fuel accounts.
• Represent the company in areas of operational importance.

Reporting:

• Gather market intelligence on products and services offered by competitors.
• Monitor equipment maintenance and asset tracking.
• Provide regular reports on performance metrics related to sales, dues collection, market share, and territory expansion possibilities.

Administration:

• Monitors the receivables and ensures they stay within the agreed terms and conditions; escalates issues to Line Manager when necessary.
• Gather market intelligence on products and services offered by competitors.
• Liaises with the maintenance teams and customers to resolve special requirements and problems related to products and services in order to maintain custom and loyalty with Emarat.

Stakeholder Management:

• Build and maintain effective relationships with key government and corporate fuel accounts.
• Act as a representative of the company in matters of operational significance
• Works effectively, proactively and with urgency across EMARAT and externally to ensure the delivery of joint services/results that meet EMARAT's interests, and for knowledge sharing.

Quality & Excellence Management:

• Administer the development and implementation of Retail operation quality standards and excellence initiatives, contributing to alignment with Emarat's goals and enhancing a culture of continuous improvement.
• Assess progress and performance against set KPIs to help ensure monthly and annual targets are achieved and determine areas for corrective actions as needed.
• Communicate compliance with labor laws and regulations during the preparation of audit reports, while obtaining knowledge of best practices and legal requirements in the UAE.

Qualifications and Experience:

• Bachelor's degree in business administration, Engineering, Supply Chain, or a related field

Experience:

• Minimum of 6 years of experience in related field.