Key Account Manager

This senior role is responsible for overseeing key account management within the sales function, providing strategic direction for major client accounts, and leading initiatives related to business development and market expansion. The position also collaborates with technical and engineering teams, particularly in drilling engineering projects, to ensure the alignment of service delivery and client requirements. The role encompasses end-to-end management of client relationships, the identification of new business opportunities, and maintaining comprehensive reporting for ongoing and prospective projects.

Key Functions and Responsibilities:

• Key Account Handling: Oversee and manage strategic accounts, ensuring delivery of tailored solutions and achieving long-term account objectives. Serve as the primary point of contact for key clients, ensuring their needs are met and expectations exceeded.
• Market Expansion: Identify and pursue new business opportunities in target markets to support the organization’s growth objectives. Conduct detailed market and competitive analyses to inform expansion activities.
• Client Relationship Management: Develop and nurture long-term relationships with clients to foster loyalty, address concerns, and drive continuous improvement in service delivery.
• Drilling Engineering Collaboration: Work closely with mid-level drilling engineering teams to align technical project execution with client requirements and account objectives, ensuring efficient communication between commercial and engineering divisions.
• Strategic Account Planning: Develop, implement, and regularly update comprehensive account plans tailored to each major client, focusing on retention, upselling, and revenue growth.
• Business Development Strategy: Design and execute effective business development strategies to secure new accounts and expand the organization’s portfolio within the oil & gas sector.
• Revenue Forecasting & Reporting: Compile accurate revenue forecasts and maintain reporting on account performance, pipeline activity, and market trends for leadership review.
• Contract Lifecycle Management: Support the negotiation and management of client contracts in collaboration with internal legal and compliance teams, ensuring compliance with organizational policies.
• Client Retention & Team Coordination: Implement client retention programs and coordinate cross-functional teams to deliver seamless and efficient service to key accounts.

Languages:

• Native or full professional proficiency in English
• Native or full professional proficiency in Arabic

We are seeking a dynamic and results-driven professional who excels in managing key client accounts while contributing to the growth and market leadership of our organization. The ideal candidate is known for their strategic mindset, strong interpersonal skills, and proven ability to build and nurture long-term business relationships across diverse markets.

Ideal Candidate Attributes:

• Strategic Vision: Demonstrates exceptional capability in strategic account planning and business development strategy, ensuring business objectives are aligned with market opportunities.
• Client-Centric Approach: Highly skilled in client relationship management, excelling at understanding client needs and delivering tailored solutions that build trust and foster loyalty.
• Analytical and Detail-Oriented: Brings expertise in market analysis and revenue forecasting, supporting data-driven decision-making to optimize growth and profitability.
• Effective Communicator: Fluent in both English and Arabic, with the ability to engage and influence stakeholders at all levels, fostering seamless communication and collaboration.
• Engineering Insight: Possesses hands-on experience and technical understanding within drilling engineering, providing additional value in complex or technical client engagements.
• Organized and Accountable: Adopts a methodical approach to reporting and contract lifecycle management, ensuring transparency and compliance throughout the client engagement process.
• Team Player: Works collaboratively, leveraging strong team coordination skills to drive collective success and maintain high standards across all touchpoints.

If you have a passion for driving business growth, fostering client relationships, and thrive in a challenging and rewarding environment, we encourage you to apply and become an integral part of our talented team.