Key Account Manager

Zurich 56 Company Ltd; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading company in the Dubai International Financial Centre is seeking a Key Account Manager to enhance client relationships and ensure satisfaction. The role involves strategic client advocacy, compliance management, and collaboration with internal teams to deliver exceptional service. Ideal candidates will have extensive experience in financial services and strong communication skills.

Qualifications

• 8+ years in client relationship management.
• Experience in financial services or employee benefits.

Responsibilities

• Develop and manage relationships with clients.
• Ensure adherence to contract obligations and regulations.
• Act as primary contact for clients.

Skills

Client advocacy

Relationship management

Communication

Data analysis

Education

Bachelor’s degree in Finance or Business Administration

Job description

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Key Account Manager

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Job Summary

Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the Dubai International Financial Centre (DIFC). They provide digital-first workplace savings solutions that offer transparency, flexibility and control and make a positive difference to long-term financial security of employees. ZWS are a digital first scheme administrator to End of Service Schemes.

To support our expansion, we’re looking for a Key Account Manager to join the Customer Relationship Management team.

In this role, the Key Account Manager will be responsible for providing comprehensive support to our Federal UAE clients and ensuring their satisfaction with our services. You will lead ZWS’s relationship, contract management and business development activities with these clients, and work closely with other departments within the organization to deliver exceptional customer service. Your primary goal will be to build and maintain strong relationships with them, ensuring their needs are met while adhering to ZWS’s obligations to the contract and the scheme guidelines.

Job Accountabilities

As a Key Account Manager, you will be responsible for the following:

Strategy development and execution responsibilities span across 4 main result areas.

1. Client advocacy and retention and their resultant impacts on positive member outcomes and Assets under Administration
2. Ensuring adherence to contract obligations and relevant regulations
3. Communications planning and execution.
4. Collaboration and relationship management with internal and external stakeholders

• Develop and execute the strategy drive up client advocacy of ZWS across all clients.
• Develop and manage strong relationships with key stakeholders with the clients’ organsiation.
• Developing strong relationships that would ultimately lead to client referrals, increased accrued gratuity and voluntary contribution among employees.
• Have strong and documented understanding of competitive landscape and EoS propositions, knowing ZWS and DEWS USPs and ensuring aligned messaging for proactive and reactive communications.
• Contribute to the tactical and strategic development of the proposition and engage larger existing clients in the development.
• Takes a proactive approach to client issue resolution, escalating where necessary and seeing through to resolution.
• Work collaboratively and in alignment with CRM and other functions including operations, marketing, governance, business transformation etc. to have a holistic view of the business. Develop strong and effective internal relationships.
• This is a hands-on role in executing through self.
• Gather and understand insight to identify commercial opportunities where appropriate.
• Develops and harness data, information and insights from Business and CRM Management Information to refine strategy and approach and evaluate results across KPIs and campaign/ communications efficacy.
• Support the delivery of client / scheme MI and promote on-line activity with scheme administrators and members.
• To act as the clients’ primary point of contact and to co-ordinate client responses, liaising with other team members and departments as appropriate.
• Maintaining up-to-date records of client contact and activity, communicating updates with others as appropriate.
• Understands and describes regulations to clients in a factual manner particularly Federal UAE regulations (SCA and MOHRE)
• Support the implementation of new business opportunities.

Job Qualifications

To be successful in this role, you will need:
• Bachelor’s degree (or equivalent) in Finance or Business Administration and 8 or more years of experience in a related field.
• Experience in the financial services industry in a similar role within a customer service/ client relationship management environment.
• Preferable if previous experience is in the employee benefits, workplace savings, pensions or gratuity business or in a B2B role.
• An ability to understand, interpret and translate customer requirements into deliverables.
• Good understanding of the compliance requirements affecting dealings with Custodians, Fund Administrators, Intermediaries, Trustees, Companies, and members.
• Strong reputation for delivery against Key Result Areas.
• Relationship management skills at all levels both externally and within the organization.
• Excellent communication and persuasion skills.
• Excellent organization and prioritization skills.
• Proficient in data analysis, MI development etc.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.