Key Account Manager

Landmark Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the logistics sector is seeking an experienced Account Manager to manage strategic relationships with enterprise clients in last mile delivery. The successful candidate will ensure exceptional service delivery, drive account retention, and identify growth opportunities, all while collaborating closely with various operational teams.

Qualifications

• 4–6 years of experience in account management, preferably in last mile delivery.
• Strong analytical skills to interpret data and drive performance improvements.
• Proven ability to manage multiple high-value clients.

Responsibilities

• Serve as the main liaison for assigned clients, ensuring timely communication.
• Oversee service delivery, including issue resolution and SLA adherence.
• Conduct regular business reviews with clients and present performance insights.

Skills

Analytical Skills

Communication

Negotiation

Presentation Skills

Education

Bachelor’s degree in Business Administration

MBA (preferred)

Tools

MS Excel

PowerPoint

CRM tools (e.g., Salesforce, Zoho)

Job description

We are seeking a highly motivated and experienced Account Manager to manage and grow strategic relationships with our enterprise clients in the last mile delivery segment. The ideal candidate will act as the primary point of contact for enterprise customers, ensuring exceptional service delivery, performance management, and client satisfaction, while driving account retention and revenue growth.

Key Responsibilities:

• Serve as the main liaison for assigned enterprise clients, ensuring timely and effective communication.
• Oversee end-to-end service delivery, including pickup coordination, dispatch timelines, SLA adherence, and issue resolution.
• Monitor daily performance metrics (e.g., delivery success rate, RTO %, TAT) and initiate corrective actions when needed.
• Conduct regular business reviews with clients, presenting performance insights and strategic recommendations.
• Collaborate with operations, tech, and finance teams to ensure alignment on client-specific requirements.
• Identify upselling and cross-selling opportunities to maximize account value.
• Ensure timely billing, payment follow-ups, and support with reconciliation.
• Track client feedback and lead CSAT/NPS initiatives to improve service quality.
• Support the onboarding of new clients and implementation of tailored delivery solutions.
• Maintain accurate documentation of account activities using CRM tools.

Qualifications & Skills:

• Bachelor’s degree in business administration, Supply Chain, or related field (MBA preferred).
• 4–6 years of experience in account management (preferably in last mile delivery).
• Strong analytical skills with the ability to interpret data and drive performance improvements.
• Excellent communication, negotiation, and presentation skills.
• Proven ability to manage multiple high-value clients in a fast-paced environment.
• Proficient in MS Excel, PowerPoint, and CRM tools (e.g., Salesforce, Zoho).
• Strong understanding of logistics KPIs and service-level metrics.