Key Account Manager

Vodafone; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading maritime organization in Dubai is seeking a Key Account Manager to enhance customer relationships and drive business development. The role encompasses managing sales opportunities, supporting customer satisfaction, and generating new business in the maritime sector. Candidates should possess a relevant degree and 5-10 years of industry experience.

Benefits

Flexible work arrangements

Generous paid leaves

Pension and insurance policies

Mobile phone reimbursement

Car allowances

Relocation allowances

Health / fitness club subsidy

School fee contribution

Qualifications

• 5-10 years experience in the maritime industry preferred.
• Fluent in English and availability to travel.
• Self-driven and engaged professional.

Responsibilities

• Lead and coordinate customer relationships for assigned accounts.
• Create and monitor customer-centric account plans.
• Identify and develop sales opportunities.

Skills

Communication

Influencing

Commercial Awareness

Customer-Centric Mindset

Networking

Technical Query Management

IT Proficiency

Education

Bachelor's degree in Naval Architecture/ Marine Engineering / Nautical / Master Mariner

Tools

Microsoft Suite

Job description

Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Maritime

We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.
About the role

Local Unit & Position Description

Area UAE & North Africa is part of the Maritime Region M-M, Middle East and Africa. The Area covers UAE, Egypt and Morocco.

We are seeking a proactive, systematic, and customer-oriented Key Account Manager to further strengthen our Business Development team in Dubai, United Arab Emirates (UAE).

As main purpose s/he will own, lead and coordinate the customer relationship for assigned Accounts, continuously identify and develop sales opportunities to capture new and existing customers and be responsible for retaining and growing business for NB, TOCA, PSA and Advisory.

S/he will be part of the business development unit in Dubai. The unit's role is to be the first point of contact for customers with fleets of various ship types in service or with new-build projects.

The position reports to the Area Business Development Manager and is based in Dubai, UAE.

Local employment conditions apply.

Main Responsibilities:

• Identify and develop sales opportunities to capture new business and keep track of customers' existing contract portfolio to ensure renewal of agreements.
• Being able to build and strengthen relations with key decision-makers and influencers within the assigned accounts, enabling a deep understanding and foresight of their needs.
• Ensure regular sales and marketing relations with the assigned accounts.
• Create customer-centric Account Plans with impactful goals, strategy, and actions that ultimately lead to identifying and securing new business, retaining existing business, and ensuring high customer satisfaction.
• Monitor and report sales funnel and the performance of the assigned Accounts.
• Lead and support customer satisfaction review and identify and cascade within DNV any major challenges and concerns related to the DNV interaction with the account. Follow up with the findings and ensure that related improvement activities are executed.
• Cooperate with the technical team to ensure technical support and after-sales service.
• Proactively stay up to date with industry and market trends and best practices as well as DNV products, services and processes to remain relevant towards customers and prospects.
• Support in resolving critical invoicing claims and follow-up on critical accounts receivables in close cooperation with the finance team.
• Promote and participate in marketing activities and events.

What we offer

• Flexible work arrangements for better work-life balance
• Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave Household Moving, Hajj Leave, Exam leave, Unpaid leave)
• Pension and Insurance Policies (Medical Insurance, Group Life Insurance, Pension Policy)
• Additional Benefits (Long Service Awards, Mobile Phone Reimbursement, Car Allowances, Relocation Allowances, Housing Allowances, UAE National Allowance, Health / Fitness Club Subsidy, Professional Membership Fees, School Fee Contribution)
• Being part of a truly international company with 160 years of heritage in a transitioning industry
• Working with great colleagues who value teamwork and flat hierarchies
• An international dynamic working environment that supports your personal and professional growth

*Benefits may vary based on position, tenure/contract/grade level*
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
About you

• Bachelor's degree, preferably in Naval Architecture/ Marine Engineering / Nautical / Master Mariner.
• Approximately 5 -10 years of experience within the maritime industry, preferably from a class society, ship owner/manager.
• Excellent communication and influencing skills obtained in a sales/customer relationship management environment
• Strong commercial awareness and a customer-centric mindset
• Strong networking experience within an international context
• Experience in managing technical queries from customers
• Self-driven and highly engaged professional
• Inspired by taking ownership and working in a global network
• IT savvy with well-known platforms (Microsoft, etc)
• Fluent in English
• Availability to travel

What we offer

• Flexible work arrangements for better work-life balance
• Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave Household Moving, Hajj Leave, Exam leave, Unpaid leave)
• Pension and Insurance Policies (Medical Insurance, Group Life Insurance, Pension Policy)
• Additional Benefits (Long Service Awards, Mobile Phone Reimbursement, Car Allowances, Relocation Allowances, Housing Allowances, UAE National Allowance, Health / Fitness Club Subsidy, Professional Membership Fees, School Fee Contribution)
• Being part of a truly international company with 160 years of heritage in a transitioning industry
• Working with great colleagues who value teamwork and flat hierarchies
• An international dynamic working environment that supports your personal and professional growth

*Benefits may vary based on position, tenure/contract/grade level*
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you

• Bachelor's degree, preferably in Naval Architecture/ Marine Engineering / Nautical / Master Mariner.
• Approximately 5 -10 years of experience within the maritime industry, preferably from a class society, ship owner/manager.
• Excellent communication and influencing skills obtained in a sales/customer relationship management environment
• Strong commercial awareness and a customer-centric mindset
• Strong networking experience within an international context
• Experience in managing technical queries from customers
• Self-driven and highly engaged professional
• Inspired by taking ownership and working in a global network
• IT savvy with well-known platforms (Microsoft, etc)
• Fluent in English
• Availability to travel