Key Account Manager

DNV GL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the maritime industry is seeking an experienced sales professional who can identify business opportunities and maintain customer satisfaction. The role demands excellent communication skills and a strong commercial awareness. The candidate will collaborate closely with technical teams and support marketing activities to enhance the customer's experience.

Qualifications

• Approximately 5-10 years of experience within the maritime industry, preferably from a class society, ship owner/manager.
• Self-driven and highly engaged professional, inspired by taking ownership.
• Strong networking experience within an international context.

Responsibilities

• Identify and develop sales opportunities to capture new business.
• Build and strengthen relations with key decision-makers.
• Create customer-centric Account Plans.

Skills

Communication

Influencing

Customer Relationship Management

Commercial Awareness

Networking

Education

Bachelor's degree in Naval Architecture/Marine Engineering/Nautical/Master Mariner

Tools

Microsoft Office

Job description

Bachelor of Technology/Engineering(Marine)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Main Responsibilities:

• Identify and develop sales opportunities to capture new business and keep track of customers' existing contract portfolio to ensure renewal of agreements.
• Being able to build and strengthen relations with key decision-makers and influencers within the assigned accounts, enabling a deep understanding and foresight of their needs.
• Ensure regular sales and marketing relations with the assigned accounts.
• Create customer-centric Account Plans with impactful goals, strategy, and actions that ultimately lead to identifying and securing new business, retaining existing business, and ensuring high customer satisfaction.
• Monitor and report sales funnel and the performance of the assigned Accounts.
• Lead and support customer satisfaction review and identify and cascade within DNV any major challenges and concerns related to the DNV interaction with the account. Follow up with the findings and ensure that related improvement activities are executed.
• Cooperate with the technical team to ensure technical support and after-sales service.
• Proactively stay up to date with industry and market trends and best practices as well as DNV products, services and processes to remain relevant towards customers and prospects.
• Support in resolving critical invoicing claims and follow-up on critical accounts receivables in close cooperation with the finance team.
• Promote and participate in marketing activities and events.
  
• Bachelor's degree, preferably in Naval Architecture/ Marine Engineering / Nautical / Master Mariner.
• Approximately 5 -10 years of experience within the maritime industry, preferably from a class society, ship owner/manager.
• Excellent communication and influencing skills obtained in a sales/customer relationship management environment
• Strong commercial awareness and a customer-centric mindset
• Strong networking experience within an international context
• Experience in managing technical queries from customers
• Self-driven and highly engaged professional
• Inspired by taking ownership and working in a global network
• IT savvy with well-known platforms (Microsoft, etc)

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