Key Account Manager

Confidential Company; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a dynamic Key Account Manager to oversee and expand enterprise client relationships in the Middle East. This pivotal role involves managing a portfolio of key accounts, enhancing customer satisfaction, and driving sales growth through strategic account planning and engagement. The ideal candidate will leverage their expertise in SaaS and HR technology to maximize product adoption and deliver exceptional client experiences. If you thrive in a fast-paced environment and have a passion for client success, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in SaaS account management, preferably in HR tech.
• Strong knowledge of recruitment processes and HR operations.

Responsibilities

• Manage key accounts and lead account planning for client satisfaction.
• Conduct product demos and identify upsell opportunities.

Skills

Account Management

Client Relationship Management

Sales Growth

Customer Retention

Communication Skills

Negotiation Skills

Customer Success

Fluent in English

Arabic Language Skills

Education

Bachelor of Business Administration (Management)

Tools

Salesforce

HubSpot

CRM Tools

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

As a Key Account Manager (KAM), the candidate will be responsible for managing and growing enterprise clients and recruitment agency accounts in the Middle East region. You will play a critical role in client relationship management, sales account growth, and customer retention while ensuring maximum adoption and value realization of the Accelerec recruitment software platform.

Desired Candidate Profile

Key Responsibilities

1. Manage a portfolio of key accounts, including HR tech buyers, enterprise recruitment teams, and staffing agencies.
2. Lead account planning, client onboarding, and post-sales engagement strategies to maximize customer satisfaction and product usage.
3. Conduct product demonstrations, feature walkthroughs, and business reviews tailored to client objectives.
4. Identify opportunities to upsell and cross-sell additional Accelerec modules and services.
5. Act as the voice of the customer by providing feedback to product management and technical teams.
6. Use CRM tools, reporting dashboards, and engagement metrics to track client health and renewal likelihood.
7. Build trusted advisor relationships with decision-makers, HR Directors, and Recruitment Managers.
8. Support client adoption of AI-driven recruitment features, automated job posting, and talent pool management.
9. Monitor and report on KPIs such as customer retention rate, net promoter score (NPS), and renewal success.

Requirements

1. Minimum 3-5 years experience in SaaS account management, preferably within ATS, CRM, HR software, or recruitment platforms.
2. Prior experience working with clients in the Gulf Cooperation Council (GCC) or MENA region.
3. Proven track record of managing B2B client relationships, especially within the HR technology or staffing industry.
4. Strong knowledge of recruitment processes, talent acquisition, and HR operations.
5. Excellent communication, negotiation, and customer success skills.
6. Proficient with Salesforce, HubSpot, or any modern CRM system.
7. Familiarity with API integrations, cloud-based software, and product lifecycle in SaaS.
8. Fluent in English; Arabic language skills are an advantage.