Key Account Director â Private Sector

InterSystems; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading data technology provider in Dubai seeks a Key Account Director to oversee customer relationships and drive strategic initiatives. The ideal candidate will have over 5 years of sales management experience, particularly in enterprise-wide software solutions, and a proven track record of exceeding sales targets. Responsibilities include leading a team, enhancing customer satisfaction, and managing account plans. This is an exciting opportunity to lead and mentor within a dynamic team in a thriving market.

Qualifications

• 5 years experience in sales management.
• Experience in enterprise-wide software solutions.
• Track record of over performance against quota.

Responsibilities

• Lead a team of Account Managers.
• Increase customer satisfaction levels.
• Drive execution of account plans.

Skills

Sales management

Leadership

Presentation skills

Communication

Education

Degree Qualified

Job description

Overview

The Key Account Director is responsible and held accountable for all aspects of InterSystems existing clients business within the region. The incumbent is charged with developing and executing the strategy that should result in ongoing maintenance of a satisfied and stable installed customer base in collaboration with all other InterSystems regional and global teams. InterSystems has been present in the Middle East for many years and a loyal customer base has been developed. The remit of the Key Account Director will be to take the region to the next level of development and achieve the goal of:

• Developing and executing a strategy to ensure high customer satisfaction levels
• Identify cross selling opportunities within the existing customer base

Responsibilities

• Lead a team of Account Managers with responsibilities for existing business primarily around InterSystems flagship Electronic Health Record System TrakCare and HealthShare
• Increase customer satisfaction levels in the installed base
• Lead and drive the execution of account plans
• Play a hands-on role in assisting the Account Managers with the development of key accounts
• Forecasting and reporting
• Coaching and mentoring
• Direct the building of senior customer relationships

Key Characteristics

• Leadership: Ability to inspire guide and direct people towards a unified goal; ability to garner trust through respect and honesty; vision, drive and commitment to achieve with the intelligence to make it happen.
• Decision-Making / Judgement: Makes considered decisions on less than perfect information; identifies critical factors to consider when making decisions; prioritizes tasks and goals appropriately; assesses risks and returns effectively.
• Independence & Self Confidence: Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing direction or supervision; is comfortable with taking risks in novel situations; directly addresses or raises issues of concern to him/her.
• Communication and Influence: Is articulate and gives clear concise and focused answers to questions; explains opinions and positions; uses empathy to persuade others; keeps key people informed; ability to communicate with diverse audiences; ability to facilitate.
• Flexibility & Adaptability / Composure Under Pressure: Ability to handle changes in direction and work priorities with ease; adaptable; is positive and level-headed under pressure; reacts calmly and analytically to crises and doesn't overreact.

Qualifications

• 5 years experience in sales management
• Experience in enterprise-wide software solutions
• $5m deal size within Application / Solution Sales
• Experience managing complex / lengthy sales cycles
• Private Sector sales experience in the GCC
• Track record of over performance against quota
• Direct End User experience
• Demonstrable leadership skills
• Strong Presentation skills
• Degree Qualified
• Required Experience: Director

About InterSystems

InterSystems a creative data technology provider delivers a unified foundation for next-generation applications for healthcare finance manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978 InterSystems is committed to excellence through its 24/7 support for customers and partners around the world. Privately held and headquartered in Boston Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visit.