Key Account Director

Dragonpass; Dubai; On-site; USD 120,000 - 180,000; Full time

Job summary

A leading company is seeking a passionate Key Account Director in Dubai to manage major client relationships and lead a global team. The ideal candidate will embody leadership, strategic thinking, and a strong commercial focus, driving substantial growth while fostering high-performing teams. This role provides a unique opportunity to influence industry trends and collaborate directly with executive stakeholders. The successful candidate will support business objectives while ensuring client satisfaction and effective negotiation processes.

Qualifications

• Proven experience managing a global account exceeding $100m.
• Strong commercial mindset with negotiation capabilities.
• Ability to lead and develop high-performing teams.

Responsibilities

• Manage and develop a global team of Account Managers.
• Build relationships with clients and internal stakeholders.
• Forecast account performance and track revenue metrics.

Skills

Leadership

Client-Focused

Problem-Solving

Strategic Thinking

Negotiation

Commercial Mindset

Job description

An exciting role within a rapidly expanding company, offering a fantastic opportunity for career development on a global scale with one of DragonPass’ major clients.

The Key Account Director will play a crucial role in managing the relationship between the client and DragonPass. They should seamlessly integrate into a long-term partnership based on collaboration and market-leading innovation. The ideal candidate will quickly establish rapport with key stakeholders both internally and externally, adapting their communication style to different personalities. They should be motivated to understand various business functions and take pride in being recognized as an expert with a passion for supporting their client’s objectives alongside their own company’s interests.

This role requires proven experience in leading a global account exceeding $100m annually, with consistent year-over-year growth across multiple products and regions. The candidate should have a strong commercial mindset, capable of leading complex negotiations, proposing new commercial models, and managing contracting processes with legal support. A proactive yet patient approach, coupled with a passion for developing high-performing teams, is essential. They should be strategic thinkers, confident in presenting and inspiring others with their vision, while also receptive to feedback.

The Key Account Director must be adept at forecasting account performance, recognizing trends, and identifying opportunities and risks to inform strategic decisions. They should be able to leverage their influential position positively, serving as an external ambassador for the business and mentoring internal colleagues. Ambition for progression and a desire to see their contributions impact overall business success are important qualities.

Working with...

• Internal : Account Management team, project managers, C-suite stakeholders, creative and technical teams, Finance / accounts
• External : Client product and project teams, VP and above stakeholders
• Reporting to : Global Head of Clients

Responsibilities include...

• Managing and developing a team of Account Managers globally, fostering a growth mindset
• Building strong relationships with client and company contacts across departments worldwide
• Coordinating internal teams to grow the account, resolve queries, and manage escalations professionally
• Leading strategic direction and sharing vision with internal stakeholders
• Attending and leading client meetings, including weekly updates and QBRs
• Gathering data to support communication, sales, and growth strategies, as well as problem-solving and dispute resolution
• Preparing various documentation for presentations, performance analysis, and market insights
• Supporting creative development through client feedback and internal reviews
• Communicating progress of initiatives to stakeholders
• Forecasting and tracking account metrics to maximize revenue
• Monitoring project timelines and budgets, and communicating potential changes
• Maintaining accurate records of meetings, decisions, and next steps
• Planning and managing strategic goals for the company and clients

Ideal candidates are...

Leaders : Inspiring and developing teams to deliver high-quality work and exceed expectations.

Client-Focused : Committed to understanding and addressing client needs, maintaining strategic oversight, and demonstrating product knowledge to build confidence.

Problem-Solvers : Handling difficult situations professionally, collaborating effectively, and overcoming obstacles.

Results-Driven : Focused on measurable outcomes, including P&L, SLA compliance, and client satisfaction.

Boundary Pushers : Eager to explore new business opportunities, bring fresh ideas, and influence industry shaping efforts.

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and Business Development

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