Junior Financial Messaging Expert

DiXiO Experts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in financial technology is looking for a 1st line support technician to provide customer support and troubleshoot issues. The role offers hands-on exposure to financial messaging solutions and opportunities to grow into more advanced responsibilities. Ideal candidates will have a background in IT or relevant fields, along with strong communication and problem-solving skills.

Qualifications

• Background in IT, Computer Science, or Engineering is desirable.
• Eager to learn and grow within financial technology.
• Fluent in English; other languages are a plus.

Responsibilities

• Provide 1st line support and handle customer inquiries.
• Maintain logs and reports of customer interactions.
• Learn and understand financial messaging protocols.

Skills

Customer-centric approach

Problem-solving skills

Communication skills

Analytical thinking

Education

Bachelor of Business Administration (Management)

Tools

IT systems

Networking

Software troubleshooting

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

We are hiring! Things you will do: Provide 1st line support, handling customer inquiries and troubleshooting issues. Work closely with experts in the team and IT to escalate and resolve technical issues.
Gain hands-on exposure to financial messaging solutions and industry best practices.
Maintain detailed logs and reports of customer interactions and resolutions.
Learn and understand financial messaging protocols, standards, and security measures.
Progressively take on more advanced responsibilities as you move toward an expert role. Qualifications:

• Background in IT, Computer Science, or Engineering.
• Eager to learn and grow within financial technology and messaging systems.
• Good understanding of IT systems, networking, and software troubleshooting.
• Strong communication skills with a customer-centric approach.
• Analytical thinker with problem-solving skills and attention to detail.
• Fluent in English (other languages are a plus).

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