JUNIOR EXECUTIVE, TECHNICAL SUPPORT (KPJHQ)

KPJ Selangor Specialist Hospital; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospital in Dubai is seeking an IT Support Specialist to manage and maintain IT systems, provide user support, and ensure the optimal performance of IT equipment. Responsibilities include troubleshooting end-user devices, coordinating with suppliers, and performing regular updates and maintenance. The ideal candidate will have technical expertise in IT support systems and be able to thrive in a dynamic environment with 24x7 on-call responsibilities.

Qualifications

• Technical expertise in IT support and troubleshooting is needed.
• Ability to manage IT assets and documentation.
• Experience with server and network management.

Responsibilities

• Install, configure, and troubleshoot a variety of end-user devices.
• Coordinate with vendors and suppliers for IT maintenance issues.
• Participate in 24x7 on-call support based on a team rotation schedule.

Skills

Troubleshooting

Technical Documentation

System Maintenance

User Orientation

IT Asset Management

Tools

M365

Job description

• Install, configure, and troubleshoot end-user devices and peripheral components including computers, laptops, mobile devices, printers, projectors, and video conferencing systems
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
• Coordinate, follow-up, and settle with suppliers/vendors on issues arising from hardware, software, repair, maintenance contract, and warranty claims to ensure all IT equipment is well maintained
• Provide orientation and guidance to users on how to operate computer equipment
• Manage and coordinate the IT requirement for online, offline, and hybrid meetings, events, and conferences
• Manage and coordinate any requirement for end-user devices
• Perform regular system maintenance, updates, and patches to ensure optimal performance and security
• Maintain and managed M365 including email and Office 365
• Proactively monitor and manage the server, network, and internet access
• Maintain and manage the server room facilities and infrastructure
• Involved in creating and maintaining technical documentation, policy and procedure
• Maintain and update the IT asset inventory and contract
• Maintain and update the End-user baseline documentation
• Maintain and update policy, process, and procedure documentation.
• To support the KPJ Group of Hospitals and Companies when needed
• To assist GTS Infra Systems and Network Engineer when required
• Participate in 24x7 on-call support based on a team rotation schedule